Stephanie Costa
Orlando,USA
Summary
To leverage my extensive experience in food and beverage service, training, and customer service to contribute to a dynamic team.
Overview
15
15
years of professional experience
Work History
Sales Coordinator
Africa Foods - Disney's Animal Kingdom
Orlando, USA
06.2025 - Current
- General Teller
- DSP / Appetizer
- CDS
- Taking care of Cast
- Solving problems with Guests
- Taking care of the shop, opening, mid, closing.
Food and Beverage Quick Service
Universal Orlando Florida
Orlando, USA
03.2025 - Current
- Opening Team Super Nintendo World - Epic Universe
- Responsible to work in all 4 food venues of the land.
- Prep Food on the T Line
- Podium / Seater
- Handling Cash
- Taking care of guests
- Solving Problems
Sales Trainer
Africa Foods - Disney's Animal Kingdom
Orlando, USA
03.2025 - 05.2025
- Trained 40+ Cast Members in the 3 Merchandise Locations:
- Responsible for the training and development of the Cast Member
- Set the example and set them for success
- Cash Handling - POS Register
- Setting up locations for opening
- Cleaning, organizing all the shops after Closing
- Team Work
- Guest Services
- Assessment the cast in last day training
- Stocking
Merchandise / Sales - Front of the House / HOH
Africa Foods - Disney's Animal Kingdom
Orlando, USA
06.2024 - 03.2025
- Cash Handling - Process Orders - POS Register
- Strategic Problem Solve
- Solve guest Situations
- Organize the Shop
- Restock the Store.
- Organize the location for the Opening
- Cleanning all locations, organizing at Closing
Food and Beverage Coordinator
Africa Foods - Disney's Animal Kingdom
Orlando, USA
08.2023 - 06.2024
- CDS - Knowing the best person to be in each location and position;
- Controling Breaks, Bump Outs, ensure workload is good for the day
- Matra - General Teller opener, during day, closer, depositing cash, reports
- EDS, processing refunds.
- Ensure Cast in Disney Look
- Verify TPHC procedure is being applied in each station
- Making sure every location is clean, neat, safety.
- Closing duties: ensuring location is sufficiently cleaned, organized and locked.
- Making sure environment cast is working is welcoming.
- Making sure all cast are performing their functions, change cast for better performance if necessary.
- Making sure the operation is going as best as possible
Food and Beverage Trainer
Africa Foods - Disney's Animal Kingdom
Orlando, USA
03.2023 - 07.2023
- Trained 50+ Cast Members in the 6 Africa Quick Service Locations:
- Responsible for the training and development of the Cast Member
- Set the example and set them for success
- Cash Handling - POS Register
- Setting up locations for opening
- Cleaning, organizing all the shops after Closing
- Team Work
- Guest Services
- Food Safety
- Sanitation
- Disassemble/Reassemble Machines
- Assessment the cast in last day training
- Stocking
Front of the house
Africa Foods - Disney's Animal Kingdom
Orlando, USA
04.2022 - 02.2023
- Work in a fast pace
- Cash Handling - Process Orders - POS Register
- Food Preparation
- Food Safety Standard and Sanitation
- Organize the location for the Opening
- Cleanning all locations, organizing at Closing
Retail Store Associate
Lindt - Premium International Drive Outlet
11.2021 - 04.2022
- Cash Handling and all reports for the duties to close the store
- Customer Service
- Follow Standers of the Company
- Floor Organizing
- Assist Customer with the entire shopping experience
- Stocker and replenished merchandise
Host/Server
Agave Azul
09.2021 - 12.2021
- Serving Guests
- Providing a great customer experience during the dining
- Communication between back of the house and the guest
- Assuring and helping the allergy between guest, preparation of the food and back of the house
- Taking care of guests, the location.
- Greeting guests
- Seating guests
- Helping keep the restaurant clean and organized
Host/Server
Hidden Sushi Restaurant
03.2021 - 08.2021
- Serving Guests
- Providing a great customer experience during the dining
- Communication between back of the house and the guest
- Assuring and helping the allergy between guest, preparation of the food and back of the house
- Taking care of guests, the location.
- Greeting guests
- Seating guests
- Helping keep the restaurant clean and organized
Personal Care Assistant
Independent
Orlando, USA
01.2018 - 01.2021
- Providing personalized assistance for children and elderly
- Baby Sister / Elderly Care
- Assisting in whatever it was needed
- Since new born kids to teenagers
- Kids with special needs
- Driving and taking both kids and elderly wherever necessary, to school, to mall, to events, to playgrounds.
- Being resposable for all the situations
Supervisor on Finance Department
IGeneral Fix (Methalurgical Company)
São Paulo, Brasil
01.2011 - 01.2016
- Post Sale Customer support and service
- Training 20+ employees in financial procedures (Cash Flow, Budget, Income, Expenses, Company Taxes, Forecasting the numbers of the company, Daily record the history of financial records, processing payments, invoices, reciving merchandise and processing invoices into the company Software.
- Responsible for the the communication in the importments between China X Brasil in Importing products, such as the maritime transportation, taxes, payments, quotations, invoices.
Education
AS - New Media
Valencia College
Orlando09.2025
Coursework for MBA - Auditing and Controllership in Financial Management
Fundação Getúlio Vargas
São Paulo, BrasilBA - Business Administration
Universidade Metodista de São Paulo
São Paulo, BrasilSkills
- Customer Service
- Attention to Detail
- Time Management
- Problem Solving
- Process Improvement
- Effective Negotiation
- Office Experience
- Communication Skills
Volunteer Experience
Give Kids The World, Kissimmee, FL, 34746, 01/01/17, Present, Assisting in Kids Entertainment, Helping the families have a special time during their stay, Helping families and kids to be safe and enjoy their moments
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Coordinator
Africa Foods - Disney's Animal Kingdom
06.2025 - Current
Food and Beverage Quick Service
Universal Orlando Florida
03.2025 - Current
Sales Trainer
Africa Foods - Disney's Animal Kingdom
03.2025 - 05.2025
Merchandise / Sales - Front of the House / HOH
Africa Foods - Disney's Animal Kingdom
06.2024 - 03.2025
Food and Beverage Coordinator
Africa Foods - Disney's Animal Kingdom
08.2023 - 06.2024
Food and Beverage Trainer
Africa Foods - Disney's Animal Kingdom
03.2023 - 07.2023
Front of the house
Africa Foods - Disney's Animal Kingdom
04.2022 - 02.2023
Retail Store Associate
Lindt - Premium International Drive Outlet
11.2021 - 04.2022
Host/Server
Agave Azul
09.2021 - 12.2021
Host/Server
Hidden Sushi Restaurant
03.2021 - 08.2021
Personal Care Assistant
Independent
01.2018 - 01.2021
Supervisor on Finance Department
IGeneral Fix (Methalurgical Company)
01.2011 - 01.2016
AS - New Media
Valencia College
Coursework for MBA - Auditing and Controllership in Financial Management
Fundação Getúlio Vargas
BA - Business Administration
Universidade Metodista de São Paulo
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