Stephanie Cox
Rustburg,VA
Summary
I have been in customer service for over 20 years. I am seeking an opportunity that will allow me to use my knowledge and expertise in the healthcare industry, where I will contribute my skills in patient relations, data entry, and customer service. I have trained other employees in multiple jobs. I am passionate about teaching innovative ideas and concepts that allow individuals to cultivate a new skill set.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Notice of Admission Team
Centra Health
Lynchburg, VA
03.2022 - Current
- Obtains authorizations and admission notifications electronically and by phone.
- Corresponds by phone and email with Case Management and external insurance companies.
- Processes insurance eligibility.
- Corrects numerous account errors daily.
- Fields insurance-related questions from co-workers.
- Assists with Admissions/Registration as needed.
Patient Access-LGH Radiology
Centra Health
Lynchburg, VA
05.2020 - 03.2022
- Registered radiology patients for MRI, CT, Nuclear medicine, and X-ray.
- Obtained authorizations.
- Communicated financial responsibility to patients and collected balances due.
- Collected appropriate demographic and insurance information.
Senior Police Dispatcher
Virginia State Police-Appomattox Division
Appomattox, VA
05.2015 - 05.2020
- Dispatched for 15 counties.
- Acted as a conduit between citizens and state troopers.
- Operated a multi-channel radio.
- Fielded requests from the general public, other police agencies, and emergency call centers.
- Inputted confidential and essential data into the National and State Criminal Networks.
- As a Certified Training Officer, I provided on-the-job training to new employees.
Assistant Supervisor, Communications Officer III
Campbell County Public Safety
Rustburg, VA
10.2005 - 05.2015
- Dispatched for Police, Fire, EMS, Utilities, and Animal Control.
- Answered 911 emergency calls.
- Provided Emergency Medical Dispatch.
- Maintained monthly team schedule and vacation requests.
- Entered warrants, protective orders, and miscellaneous items into NCIC/VCIN, per officer request.
- Trained new employees.
Education
DCJS Basic Dispatch Certificate -
Basic Dispatch School
Lynchburg, VA10-2005
High School Diploma -
Rustburg High School
Rustburg, VA06-1996
Skills
- Office Administration
- Problem-Solving
- Computer Skills
- MS Office
- Data Entry
- Multi-tasking abilities
- Training & Development
- Highly effective communication
Certification
- Certified Healthcare Access Associate (CHAA) - July 2021
Timeline
Notice of Admission Team
Centra Health
03.2022 - Current
Patient Access-LGH Radiology
Centra Health
05.2020 - 03.2022
Senior Police Dispatcher
Virginia State Police-Appomattox Division
05.2015 - 05.2020
Assistant Supervisor, Communications Officer III
Campbell County Public Safety
10.2005 - 05.2015
DCJS Basic Dispatch Certificate -
Basic Dispatch School
High School Diploma -
Rustburg High School
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