Hi, I’m
Stephanie Crosby
Emporia,KS
Summary
Motivated job seeker with a strong work ethic and history of meeting company needs. Excellent communication and problem-solving skills. Successful at handling numerous clients and difficult individuals. Skilled in working under pressure and adapting to new situations. Hardworking employee with a desire to take on new challenges.
Overview
11
years of professional experience
Work History
Crosswinds Counseling and WellnessEmporia, KS
Customer Service Specialist
02.2023 - 08.2024
Job overview
- Answered incoming call inquiries regarding mental health services
- Scheduled appointments for medication clinic, checked in clients and notified providers of their arrival.
- Coordinated with providers, care teams and therapists to provide accurate information and feedback to clients
- Assisted clients with filling out paperwork and resolving complaints.
- Responded to emails with accurate information regarding med clinic services and procedures.
Fireboard Labs LLCKansas City, MO
Customer Service & Production Worker
02.2019 - 10.2021
Job overview
- Responded to customer emails and calls regarding products and usage.
- Resolved customer complaints and processed all returns for immediate resolution.
- Maintained front desk and reception area.
- Packaged, printed and inspected orders before shipping.
- Hand-assembled product parts and components.
- Met or exceeded target for on-time assembly goals.
GRS Engraving Tools and TrainingEmporia, KS
Account Manager
04.2013 - 08.2018
Job overview
- Acted as main point of contact for equipment knowledge, training options and tool suggestions.
- Oversaw multiple corporate and individual accounts.
- Renewed existing accounts through cold calling, outside sales and following up on leads.
- Attended trade shows nationally.
- Listened to client concerns and advised proper solutions.
- Boosted brand visibility through interactive trade show demonstrations.
- Increased enrollment in training classes by building and maintaining client relationships.
- Recorded detailed customer notes, updates and renewals.
Education
Emporia State UniversityEmporia, KS
Bachelor of Arts from Engraving
2012
Skills
- Customer Service
- Administrative Support
- Trade Shows and Travel
- Closing Sales
- Problem-Solving
- Product Knowledge
- Writing, Editing and Proofreading
- Event setup
- Multitasking and Organization
- Information Confidentiality
- Creative Thinking
Affiliations
Volunteer and current policy board member at Eckan Headstart Preschool
Timeline
Customer Service Specialist
Crosswinds Counseling and Wellness
02.2023 - 08.2024
Customer Service & Production Worker
Fireboard Labs LLC
02.2019 - 10.2021
Account Manager
GRS Engraving Tools and Training
04.2013 - 08.2018
Emporia State University
Bachelor of Arts from Engraving
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