Stephanie Crutcher
Green Bay,WI
Summary
Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
Gandrud Auto Group- Nissan
Green Bay, Wisconsin
08.2023 - Current
- Managed incoming calls from potential customers looking for quotes, information about services provided at the dealership, as well as scheduling appointments.
- Upsold additional products or services when appropriate.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Quick Lane Manager and Service Advisor
Broadway Automotive- Ford
Green Bay, Wisconsin
09.2021 - 08.2023
- Resolved customer complaints in a timely manner and communicated solutions to customers as needed.
- Trained new employees on Quick Lane policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bartender
Jimmy Seas
Allouez, WI
03.2013 - 09.2021
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
Service Advisor
Bergstrom Automotive- CDJRF
Kaukauna, WI
11.2018 - 08.2021
- Scheduling appointments, while balancing carried over work from day to day.
- Calling and updating customers when work was completed, parts arrived for previously recommended work.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
Express Service Advisor
Broadway Automotive- Chevrolet
Green Bay , WI
03.2016 - 11.2018
- Informed customers of any additional maintenance or repairs needed on their vehicles.
- Reviewed invoices for accuracy prior to submitting them for payment approval.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Pulaski High School
Pulaski, WI06-2007
Some College (No Degree) - Law Enforcement
Northeast Wisconsin Technical College
Green Bay, WISkills
- Customer Service
- Service Recommendations
- Service Estimates
- Workflow Management
- Service Scheduling
- Strong Work Ethic
Accomplishments
- #4 Ranked advisor for CSI in a 30-35 store corporation
- Breaking Company record for a monthly $ per RO average as a Quicklane advisor, $275 per ticket average.
Certification
- 2 Years Mopar Master Certified
- 1 Year Ford Master Certified
- Nissan Service Advisor Certified
References
References available upon request.
Timeline
Service Advisor
Gandrud Auto Group- Nissan
08.2023 - Current
Quick Lane Manager and Service Advisor
Broadway Automotive- Ford
09.2021 - 08.2023
Service Advisor
Bergstrom Automotive- CDJRF
11.2018 - 08.2021
Express Service Advisor
Broadway Automotive- Chevrolet
03.2016 - 11.2018
Bartender
Jimmy Seas
03.2013 - 09.2021
High School Diploma -
Pulaski High School
Some College (No Degree) - Law Enforcement
Northeast Wisconsin Technical College