STEPHANIE CU
Austin,TX
Summary
As a servant leader in tech with a decade of expertise; I have delivered an impactful global portfolio that protect people's safety, privacy, and security with international products and platforms.
At Meta, I’ve driven the launch of products such as Facebook Marketplace and integrations of capabilities like CAPI with our SaaS partners.
At Apple, I was accountable for Global Supply Managers and their C-suite accounts to deliver products with an ROI of $20 Billion.
At AMD, I merged two of the fastest SoC in the world to lead the company in AI development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Analyst, Global Scaled Compliance Operations
Client Stealth Mode
Austin, TX
06.2024 - Current
- Accountable for enhancing Operations & Technical Capabilities (e.g., Geogating, Geofencing, and more)
- Accountable for designing and managing project plans
- Responsible for maintaining escalations (e.g., detect, report, and address)
- Responsible for implementing and improving legal
- Influence seamless integration with business expansion
Embedded Process Group Engineering Program Manager
Client AMD
Austin, TX
05.2024 - 11.2024
- Accountable for integrating two of the fastest System on microChip (SoC) available in the world to enhance AI processing performance capabilities within the automotive market using STRIX
- Responsible for pioneering a portfolio on:
- Hardware: Monitoring and supporting the design, Bring-up (MCU/Audio DSP, APU, PCIe, etc.), FAB production, debug/rework, and validation
- Software: UX/UI interface, gaming (iGPU/dGPU), and AI
- Firmware: UEFI BIOS/CoreBOOT, and FSP
- Marketing: Go-to-Market Demo readiness
- Finance: Resourcing and budgeting for vendors and deliverables (e.g., contracts, events, product procurement, and labor)
- Legal: Influencing contract scoping for milestones, KPIs, and dependencies above (e.g., Vendor selection (e.g., Baidu and Cerence), AGESA License, and New Product Acceptance for International Development)
AI Chatbot Trainer
Client Stealth Mode
Austin, TX
01.2023 - 01.2024
- Responsible for AI analysis (on full-stack software scripting questions and responses)
- Consulting on Natural Language Processing (NLP), machine learning algorithm, and policies
- Consulting on known-unknowns (international risks, data, legal, etc.)
Technical Program & [Enterprise] Partner Manager, Compliance + Sales Operations
Client Meta
Austin, TX
01.2022 - 01.2023
- Accountable & Responsible for Partner Enterprise API Integration
- Accountable for new product development to enhance capabilities and efficiency
- Responsible for strategic planning and influencing among non/technical verticals using PMP + Agile (SDLC) to help performance (unblocking $10 Million in debugging)
- Responsible for system infrastructure and architecture
- Consulting our Go-to-Market strategy:
- On international risks and data to resolve challenges proactively with:
- BI, Compliance, Data, Engineering, Finance, Legal, Operations, Marketing, Product & Design, etc.
- Responsible for proactively removing technical roadblocks across software partners by creating and scaling technical documentation through: debugging, website building, and legal strategic planning for access to external partners with internal website and information
- Software Engineering (detailed)
- Using scientific method for unique APIs and Platforms solutions:
- Ads, Business, Commerce, IG, Messenger, Pages, etc.
- Troubleshooting (full-stack) bug script on app/campaign/business profile:
- Unblocking of >$10M as a result
- Identifying opportunities for new tools, features, and capabilities
- Architecture
- Mapping in/external data warehouse (to secure network infrastructure)
- Ensuring APIs and dependencies support essential cryptographic functionalities (using STRIDE threat modeling framework to successfully identify gaps in security with vulnerabilities)
- Infrastructure
- Identifying compliance & data warehouse pain-points, additional gaps, and security threats with SaaS development
Strategic Sourcing & Ops Program Manager, Procurement Management Office (PMO) of Finance
Client Microsoft
Redmond, WA
03.2020 - 06.2020
- Accountable & Responsible for global E-Commerce product and process optimization (>S4M scope)
- Scaling and optimizing new website with e/commerce/hardware process +99 countries
- Using a queue base model with P2P
- Consulting from design-to-release using PMP and Agile Methodologies
- Responsible for identifying risks, root-cause, and opportunities for high efficiency (waste, complexity, cost)
- Responsible for ensuring guidelines, measurements, and artifacts/training documentation are easily understood (adult knowledge retainment) across international languages by communicating simply for the audience (as well as the machine), to understand and translate
- Influencing teams by managing and building requirements strategically using diverse/advance data sources
Project Manager, Information Security
Client Apple
Austin, TX
04.2019 - 09.2019
- Accountable for Global Supply Managers and Executive Suppliers (>S2B contracts, >$10B ROI)
- Responsible for defining contract/security compliance risks (GDPR, ISO, SOC, NIST, etc.)
- Consulting, influencing, and driving a variety of product Fabrication (“Category”) deliverables
- Strategically using legal/policy to remove roadblocks
- Responsible for driving project waves using PMP, SCRUM, and KANBAN (with +40% performance output)
- Responsible for reporting status, data, contract addendums, and digital records for auditing
- Developing charts/pivot tables using Microsoft Office, Tableau, etc.
- Increasing success through BI, multifaceted analysis (data/threat/policy/process), and PMO
- Consulting Content Manager on technical documentation
- Track record for improving business processes through tactful suggestions and aligning goals, removing roadblocks, and flooding innovation
Business Integrity (Trust & Safety) Team Lead Coordinator, Core Operations + Optimization
Client Facebook
Austin, TX
02.2017 - 02.2019
- Team Leadership
- Supporting product and platform improvements (FB, IG, and WhatsApp)
- Leading cross-functional efforts with Policy, Legal, Data Science, Engineering, Product Service Operations (PSO), and more with non/technical stakeholders for scalable global solutions using PMP, Agile, Waterfall, and other methods
- Accountable and responsible for an international portfolio of sensitive, ambiguous, and fast-paced protected product and improve +2B people lives through:
- Product launches, experiments, risk analysis, and process improvements associated with investigations, auditing, and more
- Facebook Marketplace Proactive/Reactive Launch (B2B/B2C: Products, Homes, Cars, etc.)
- Ads Proactive Launch
- Qualitative & Quantitative Initiatives
- Email Support Messaging
- Politics
- Ratings & Reviews
- Management
- Responsible for Team Lead, Junior Lead, 27 direct analysts onsite, >100 indirect analysts, and training of 250-400 analysts at peak on policy to mitigate current issues and optimize AI algorithms
- Policy
- Pioneering policies and training strategies
- Creating, developing, and implementing new policy webpage for Ads, Commerce, and more
- Using UX/UI/Agile Methodologies with HTML(5)/XML/CSS/JAVA for CMS
- Synthesizing feedback and improving Standard Operating Procedures (SOP) for platform(s)
- Leveraging quantitative/qualitative evidence and identifying root cause(s) to provide policy accuracy
- Coordinating timelines, developing action plan(s), and closing gaps between audience through updating policy processes while upholding legal compliance using Learning / Content Management Systems (CMS)
- Development scope, Statement of Work (SOW), training, testing, scoring, and monitoring tools to increase Adult Knowledge Retainment across multiple countries/languages
- Resulting in cross-functional leadership collaboration, process optimization for risk assessment verticals, and improving accuracy metrics by audience retaining the information quicker, reducing review-time, error, and overall increasing performance for all audiences
- Data Science
- Responsible for auditing policy accuracy through A/B quality testing with a queue base model
- Creating and assessing current testing keys to quantify and qualify hypothesis for policy gap
- Accountable for creating KPIs & Dashboards using SQL for reporting, monitoring, & controlling performance
- Engineering
- Improving Search Engine/Machine Learning in 66+ countries (North/Latin America, EMEA, and APAC)
- Improving SEO in 20+ languages by providing data for algorithm improvement
- Support troubleshooting and debugging efforts
- Legal
- Consulting as a leading Subject Matter Expert on Community Guidelines made from local and international regulatory guidelines (e.g., finance, crime, and safety)
- Influencing policy and leadership teams on preventing, reducing, or overall resolving harm around the world (PII fires, issues on global affairs, human rights, regulated products, fraud/spam, etc.)
- Additional Technical Project/Program Management
- Tactfully coordinating resources and implementing efforts: defining goals, negotiating, communicating statuses, researching patterns, investigating, analyzing trends, influencing learning development, developing tools, triaging, and A&B/testing (identity, queue, database, bugs, ticketing, UX/UI, etc.)
- Overall accomplished on Planning, Executing, Monitoring & Controlling, Budgeting, Mentoring, Training, and more
Assistant Manager
Abercrombie & Fitch
Austin, TX
05.2016 - 02.2017
- Building 25 employees and executing company projects and programs
- Providing training and increasing performance for daily tasks, store launches, shipping, inventory, and hiring
Analyst
Client Longhorn Health Solutions
Austin, TX
02.2016 - 04.2016
- Managing confidential healthcare insurance information to identify inconsistent data, administering claims, authorization, and certification
- Consulting employees on network systems, tools, and electronic records/contacting systems for customers
Sales Area & Marketing Representative
Highland Presents
Austin, TX
09.2015 - 11.2015
- Managing projects with products strategically for CEO, managers, and clients
- Consulting and growing accounts by controlling, analyzing, and forecasting revenue to provide thoughtful customer support
Education
Bachelor of Public Administration - Psychology, African Student Association (ASO)
The Texas State University
San Marcos, TXUniversity Outreach - undefined
University Outreach
Austin, TX05.2009
Lifeworks - undefined
Lifeworks
Austin, TX05.2005
Skills
- Portfolio Management
- Product Core
- Optimization Operations
- HVSDLC Software
- Hardware (Full-Stack)
- Agile Data Analysis
- Lem / AI UX/UI Integration
- Legal Compliance Vendor Mgmt
- Ads E/Commerce People
Certification
- The University of Texas – Project Management (PMP) Certification, Austin, TX Apr 2017
- Project Management Institute (PMI) – Project Management Professional (PMP) Chapter Member, TX/VWA, Expected Graduation 2024
- Interactive Programming in Python – Coursera, Rice University (completion 2019) 2024 Certification
- National Association of State Boards of Accountancy – Sales Negotiation Course, Sep 2019
- The Texas State University – Bachelor of Public Administration with Psychology, African Student Association (ASO), San Marcos, TX 2015
- International Thespian Society – Sep 2009 – Present
- University Outreach, Aug 2005 – May 2009 Lifeworks, Aug 2003 – May 2005, Austin, TX
LANGUAGE
English
Vietnamese
Timeline
Senior Analyst, Global Scaled Compliance Operations
Client Stealth Mode
06.2024 - Current
Embedded Process Group Engineering Program Manager
Client AMD
05.2024 - 11.2024
AI Chatbot Trainer
Client Stealth Mode
01.2023 - 01.2024
Technical Program & [Enterprise] Partner Manager, Compliance + Sales Operations
Client Meta
01.2022 - 01.2023
Strategic Sourcing & Ops Program Manager, Procurement Management Office (PMO) of Finance
Client Microsoft
03.2020 - 06.2020
Project Manager, Information Security
Client Apple
04.2019 - 09.2019
Business Integrity (Trust & Safety) Team Lead Coordinator, Core Operations + Optimization
Client Facebook
02.2017 - 02.2019
Assistant Manager
Abercrombie & Fitch
05.2016 - 02.2017
Analyst
Client Longhorn Health Solutions
02.2016 - 04.2016
Sales Area & Marketing Representative
Highland Presents
09.2015 - 11.2015
Bachelor of Public Administration - Psychology, African Student Association (ASO)
The Texas State University
University Outreach - undefined
University Outreach
Lifeworks - undefined
Lifeworks