Summary
Overview
Work History
Education
Skills
Personal Information
Timeline

Stephanie Custer

Linthicum,US

Summary

Compassionate Funeral Director with over 21 years of experience dedicated to helping families celebrate the lives of their loved ones through high-quality, personalized funeral services. Progressed from receptionist to various roles within the funeral industry, demonstrating a comprehensive understanding of its multifaceted nature. In the past two years at Ark Systems, transitioned from Fire Alarm Service Coordinator to Deficiency Compliance Coordinator, currently serving as Sprinkler Service Coordinator, showcasing adaptability and commitment to excellence. Outside of professional endeavors, family life is cherished, with a passion for camping and outdoor activities, along with a love for all animals.

Overview

16
16
years of professional experience

Work History

Sprinkler Service Coordinator

ARK Systems
12.2023 - Current

- Coordinate scheduling and dispatching of sprinkler service technicians for commercial clients
- Follow up on service appointments to ensure customer satisfaction and timely resolution
- Compose contract proposals for additional services based on technician reports and customer needs
- Manage service documentation, work orders, and compliance records
- Support inventory tracking and ordering of sprinkler system components
- Collaborate with field teams and office staff to streamline operations

Mortician

Resthaven Funeral Home
01.2023 - 11.2023
  • Chief Embalmer
  • Provided guidance and support to bereaved families in making funeral arrangements.
  • Prepared and presented obituaries for deceased individuals.
  • Maintained records of all services provided.
  • Organized memorial services in accordance with family wishes.
  • Completed legal documentation and signed death certificates.

Mortician

Going Home Cremation
01.2021 - 01.2023
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Dressed, cosmeticized, and casketed the deceased according to family specifications.
  • Maintained records of all services provided.

Mortician

Beall Funeral Home
01.2014 - 01.2021
  • Chef Embalmer
  • Prep-room Superviser
  • Daily monitoring of Supply's and ordering as needed.
  • Maintained records of all services provided.
  • Oversaw filing of legal documents.

Mortician

Witzke Funeral Home
01.2013 - 01.2014
  • Embalmer
  • Funeral Director SEP
  • Dressed, cosmeticized, and casketed the deceased according to family specifications.
  • Coordinated with local cemetery personnel regarding burial or cremation details.
  • Attended funerals as a representative of the mortuary.

Funeral Director

Cremation Society
01.2010 - 01.2013
  • Coordinate cremations, receive authorizations from families, determine next of kin, file necessary paperwork
  • Coordinated arrangements of crematories for interment or cremation of remains.
  • Advised families on applicable laws regarding disposition of human remains.
  • Arranged transportation of body from place of death to funeral home.
  • Managed ordering and inventorying of caskets, urns and other related merchandise.

Education

AS, Mortuary Science -

Community College of Baltimore County, Catonsville, MD
01.2002

BA, Liberal Arts -

College of Notre Dame of Maryland, Baltimore, MD
01.2000

High School Diploma -

Institute of Notre Dame, Baltimore, MD
01.1996

Skills

  • Funeral service management
  • Client training programs
  • Pricing Structures
  • Regulatory Compliance
  • Knowledge of OSHA regulations
  • Problem Resolution
  • Licensed Funeral Director in Maryland (Retired)
  • Professional phone etiquette
  • Notetaking and documentation
  • Data organization
  • Organization and Time Management
  • Funeral industry regulations knowledge
  • Attention to detail
  • Teamwork and collaboration
  • Effective written communication

Personal Information

Title:

Timeline

Sprinkler Service Coordinator - ARK Systems
12.2023 - Current
Mortician - Resthaven Funeral Home
01.2023 - 11.2023
Mortician - Going Home Cremation
01.2021 - 01.2023
Mortician - Beall Funeral Home
01.2014 - 01.2021
Mortician - Witzke Funeral Home
01.2013 - 01.2014
Funeral Director - Cremation Society
01.2010 - 01.2013
College of Notre Dame of Maryland - BA, Liberal Arts,
Institute of Notre Dame - High School Diploma,
Community College of Baltimore County - AS, Mortuary Science,