Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Dalton

Summary

Customer Service Specialist experienced in prioritizing and multitasking in fast-paced environments. Delivered exceptional customer satisfaction through effective communication and management of escalated support issues. Maintained strong relationships with customers while effectively handling large volumes of inbound calls.

Overview

2
2
years of post-secondary education
8
8
years of professional experience

Work History

Customer Service Representative

Senture LLC
London
04.2023 - Current
  • Assisted customers with inquiries and resolved issues effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided product information and guided customers in selections.
  • Managed customer accounts and maintained accurate records.
  • Collaborated with team members to enhance service delivery.
  • Utilized CRM software to track interactions and improve service quality.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Blackboard
Somerset
09.2018 - 04.2023
  • Assisted customers with inquiries and resolved issues effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided product information and guided customers in selections.
  • Managed customer accounts and maintained accurate records.
  • Processed orders and handled transactions promptly.
  • Collaborated with team members to enhance service delivery.
  • Responded to customer feedback and suggested improvements to processes.

Education

Associates Degree - Business Education

Somerset Community College
Somerset, KY
05.1990 - 07.1992

Skills

  • Customer service
  • Customer relationship management
  • CRM software utilization
  • Account management
  • Inbound call handling
  • Order processing
  • Product knowledge
  • Attention to detail
  • Timely response
  • Problem solving
  • Basic tech support
  • Team collaboration
  • Adaptability and flexibility
  • Effective communication
  • Stress management
  • Document review
  • Information retention

Timeline

Customer Service Representative

Senture LLC
04.2023 - Current

Customer Service Representative

Blackboard
09.2018 - 04.2023

Associates Degree - Business Education

Somerset Community College
05.1990 - 07.1992
Stephanie Dalton