Stephanie Dean
Summary
My objective is to utilize and expand my skill set in a work environment where I can help lead to the success of mission objectives and help grow their core business.
Overview
18
18
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
New Choices Inc.
11.2023 - Current
- A direct support professional (DSP) assist individuals with intellectual and developmental disabilities by helping with everyday tasks such as housekeeping, meal preparation, attending appointments, and running errands
- Creating behavior plans and teaching self-care skills
- Ensuring client safety and maintaining a safe environment
- Assisting with basic personal hygiene, grooming, feeding, and ambulation
- Providing companionship and support.
General Laborer
The Adecco Group
08.2022 - Current
- Manually package products on packing lines
- Ensure a clean and safe production environment including sanitation, sweeping, cleaning of machinery, and removal of trash and recycling
- Safely operate production equipment
- Complete quality checks and meet product specifications
- Provide support to operators in Packaging, and Warehouse departments
- Develop working knowledge of production equipment and operations.
Machine Operator
Custom-Pak Products, Inc.
02.2022 - 06.2022
- Worked with taking plastic moldings out of machine and trimmed up according to company procedures
- Operate tools in order to aid in the manufacturing process
- Perform periodic checks on equipment and solve problems as detected
- Work with others in order to ensure that equipment is in proper working order
- Observe and follow company safety rules and regulations.
Assembler/Production
HON Company
03.2018 - 10.2021
- Work in a fast pace environment making office chairs, were I upholster seats, basic assembly, attach and install part
- Cross trained to help with parts ordering and placement to ensure the production line has continuous flow for meeting daily orders.
Member Service Desk
Sam's Club
07.2015 - 03.2018
- Provide exemplary customer service to our members and prospective members
- Provide customer service on the phones, process returns, balancing cash drawers, and process purchases
- Assist customers with membership renewal information, products, procedures, or policies
- Provide assistance when needed; stocking, filling online orders, or keeping merchandise displayed in an orderly manner.
Customer Service Associate
Kmart
10.2007 - 01.2016
- Customer associate oversaw cashiers, balanced all cash drawers nightly, answered multi-line phone system, processed returns, checked out customers, working in a fast pace environment providing excellent customer service
- Provided Western Union and Iowa Lottery sales
- Stocked, straighten shelves, and placed manufactures point of purchase
- Planogram resets and building floor displays.
Cashier Clerk
Sedona
10.2014 - 01.2015
- Assisted customers managed the cash draw, accounts receivable and payable balanced cash drawer daily
- Provided customer service on phones made appointments, directed calls and answered questions
- Responsible for accurately finalizing all repair orders, managed customer service vehicle repair files and customer satisfaction follow-up
- Scheduled appointments using the ADP database, generated purchase orders, and processed vehicle information.
Administrative Assistant
Volt Workforce Solutions
05.2011 - 05.2014
- Provided administrative support for the John Deere Crop and Harvesting Division Center leadership
- Worked with developmental teams by doing travel arrangements, scheduled meetings, organized luncheons, facilitated daily meetings, software, systems and harness
- Responsible for maintaining and organizing data for field reported events, spreadsheets, and daily and monthly reports, with attention to detail to assure accuracy
- Worked using the Windchill, SAP, NCCA, ITS, PDMLink, C-Projects workflow, WebEx and Business Objects.
Team Lead
Newgistics
11.2005 - 08.2009
- Lead a team of 30 order fulfillment production line employees
- Cross-trained in all aspects of private mail processing
- Checked in-coming freight and packages, entered data processing, operated pallet jack, shrink wrapper and floor scale
- Data entry of numbers for zip codes and weights
- Earned employee of the month for accuracy and speed.
Education
Associates in Liberal Arts - Liberal Arts
Scott Community College
Bettendorf, IA03.2011
High school diploma -
West High School
Davenport, IA05.2000
Skills
Microsoft Windows
Microsoft Windows XP
MS OFFICE
Assembly
Packaging
Manufacturing
Order Fulfillment
Communication skills
Customer service
Computer literacy
Order fulfillment
Cash register
Childcare
Certification
- CPR Certification, 03/01/24, 04/01/26
- AED Certification, 03/01/24, 03/01/26
- First Aid Certification, 03/01/24, 03/01/26
Additional Information
SkillsMicrosoft Office Suite 2003, 2007 & 2010, Word, Excel, Outlook, Microsoft One Note, Microsoft Windows XP/Vista/7 Operating Systems.
Timeline
DSP (Direct Support Professional)
New Choices Inc.
11.2023 - Current
General Laborer
The Adecco Group
08.2022 - Current
Machine Operator
Custom-Pak Products, Inc.
02.2022 - 06.2022
Assembler/Production
HON Company
03.2018 - 10.2021
Member Service Desk
Sam's Club
07.2015 - 03.2018
Cashier Clerk
Sedona
10.2014 - 01.2015
Administrative Assistant
Volt Workforce Solutions
05.2011 - 05.2014
Customer Service Associate
Kmart
10.2007 - 01.2016
Team Lead
Newgistics
11.2005 - 08.2009
Associates in Liberal Arts - Liberal Arts
Scott Community College
High school diploma -
West High School
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