Stephanie DeBerry
Concord,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Ten plus years of financial institution experience mastering the ability to adapt and succeed within any situation and environment. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Wells Fargo Bank, N.A.
05.2021 - 09.2022
- Developed systems and procedures to improve operational quality and team efficiency.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Relationship Banker
Wells Fargo Bank, N.A.
04.2015 - 05.2021
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Facilitated effective communication between clients and bank representatives, ensuring a seamless account management experience.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Education
Business Management Studies
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Zebulon Vance High School
Charlotte, NC06.2006
Skills
- Process Improvement
- Employee Motivation
- Customer Relations
- Corporate Partnerships
- Financial product expertise
- Risk Mitigation
- New Hire Training
References
References can be supplied upon request.
Technical
- Cash Vault Audit
- Microsoft Office
- Credit Analysis
- Data Entry
Certifications
Certified Notary Public
Wells Fargo Bank August 2017
Timeline
Operations Manager
Wells Fargo Bank, N.A.
05.2021 - 09.2022
Relationship Banker
Wells Fargo Bank, N.A.
04.2015 - 05.2021
Business Management Studies
Central Piedmont Community College
High School Diploma -
Zebulon Vance High School
Similar Profiles
Troy ClementTroy Clement
Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)
Ana FacioAna Facio
Teller at Wells Fargo Bank, N.A.Teller at Wells Fargo Bank, N.A.
Shermayne ShepherdShermayne Shepherd
Loan Administrator / Loan Administration Manager at Wells Fargo Bank, N.A.Loan Administrator / Loan Administration Manager at Wells Fargo Bank, N.A.
Arian SaberniaArian Sabernia
Home Mortgage Sales Consultant at Wells Fargo Bank, N.A.Home Mortgage Sales Consultant at Wells Fargo Bank, N.A.
Michael SwiatekMichael Swiatek
Production and Installation Manager at American Welding / American Scale CompanyProduction and Installation Manager at American Welding / American Scale Company