STEPHANIE DELA ROSA
San Angelo,TX
Summary
Dedicated and self-directed Office Manager and Executive Assistant with diverse experience in organizations of all sizes and across multiple industries. Offering 10+ years of experience with specialized skill in business startup and growth. Technologically-savvy with the proven to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments.
Overview
14
14
years of professional experience
Work History
Area Operations Manager
Live Well Home Care LLC
04.2023 - 05.2024
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Provided ongoing support to team members during times of organizational change or restructuring efforts.
- Increased employee retention rates by developing comprehensive onboarding programs for new hires.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Trained and guided team members to maintain high productivity and performance metrics.
Client Service Manager
Texas Home Health/ Accent Care
09.2020 - 04.2023
- Responsible for monitoring and supporting the daily activities of services being provided to client in accordance with state regulations and company policy, while ensuring quality coordination of service to our clients and Care Partners
- Enhanced client satisfaction by addressing concerns and providing timely solutions
- Support recruiting and onboarding needs of team
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates
- Processes and communicates authorization and schedule changes to ensure coordination of service and client satisfaction
- Function as primary support for daily EVV and payroll
- Oversight of Care Partner's and Client Care Specialist
- Complies with applicable legal requirements, standard, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPPA, and Documentation standards
- Accomplished multiple tasks within established timeframes.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
Office Manager/Executive Assistant
Immediate Credit Recovery
11.2018 - 03.2020
- Provide administrative support to Senior VP
- Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the company
- Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment, without compromising quality of work.
Office Supervisor/Executive Assistant
Account Control Technology
01.2010 - 11.2018
- Manages the receptions area to ensure effective telephone and mail communications both internally and externally to maintain professional image
- Supervise and coordinate overall administrative activities for the office administration department and the maintenance staff
- Supervise the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of office facilities
- Provide administrative support and organized travel arrangements, hotels/cars, and travel expenses report for the Director of Operations
- Ability to prioritize task and projects with limited direction, while understanding and contributing to the success of the company
- Reconciles executive staff's corporate credit card accounts, prepares, and submit expense reports in Concur
- Monitors and maintain office supplies inventory; creates PO's as needed when submitting purchase requests
- Manage weekly.
Education
Associate of Applied Science -
Howard College
05.2009
High School Diploma -
Lake View High School
San Angelo05.2022
Skills
- CRM software knowledge
- Scheduling and Planning
- Customer Relations
- Client Relationship Building
- Time management expertise
- Strong Organization
- Schedule Management
- Training programs
- Training and mentoring
- Professionalism and Etiquette
- Client Support
- Customer Support
- Call center experience
- Client Relations
- Meeting deadlines
- File Management
- Order Processing
- Computer Skills
- Customer Service
- Teamwork and Collaboration
Timeline
Area Operations Manager
Live Well Home Care LLC
04.2023 - 05.2024
Client Service Manager
Texas Home Health/ Accent Care
09.2020 - 04.2023
Office Manager/Executive Assistant
Immediate Credit Recovery
11.2018 - 03.2020
Office Supervisor/Executive Assistant
Account Control Technology
01.2010 - 11.2018
Associate of Applied Science -
Howard College
High School Diploma -
Lake View High School
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