Stephanie Deleon
Nationwide Insurance Company
Mico,United States
18
years of professional experience
Experienced Senior Associate Underwriter specializing in Commercial Lines insurance, focusing on policy review, risk assessment, and pricing. Expertise in analyzing exposures, evaluating loss control, and ensuring policy compliance. Communicates effectively with agents and partners, translating complex requirements into actionable steps while balancing customer service and risk selection.
Work History
Senior Associate Underwriter
3 Months- Manage Commercial Lines renewal reviews by evaluating exposures, prior losses, property conditions, operations, and account changes to support sound underwriting decisions.
- Analyze policy details, coverage needs, risk information, and underwriting guidelines to determine appropriate terms, conditions, deductibles, and pricing considerations.
- Coordinate renewal requirements with agency partners, including property updates, loss information, leases, contracts, and other supporting documentation.
- Identify entity, ownership, and operational changes and determine whether policy amendments, rewrites, approvals, or referrals are required.
- Communicate clear, professional requests for information and explain underwriting requirements, coverage changes, and next steps to agents.
- Collaborate with processing, risk management, claims, and underwriting leadership to complete renewals, endorsements, rewrites, and policy changes accurately and timely.
- Maintain thorough underwriting documentation and ensure account activity, decisions, and supporting information are recorded accurately.
- Apply critical thinking and attention to detail to resolve complex account questions, clarify incomplete information, and escalate exceptions within authority.
- Support strong agency relationships through responsive follow-up, practical solutions, and clear expectation-setting throughout the renewal process.
- Prioritize multiple renewal, endorsement, and service activities while meeting deadlines and maintaining underwriting quality.
Commercial Services Insurance Analyst II
10 Years 6 Months- Owns the member experience by handling complex inbound phone calls to include, premium changes and retention calls, emails, chat sessions, and texts from members, agents, third parties, and business partners who are inquiring about insurance products or policies.
- Exhibits commercial and/or farm lines insurance knowledge and is fully cross trained on all products, able to effectively handle small and middle market accounts, special requirements, farm loans, and processing functions.
- Discovers and acts on member issues at an experienced level, by quickly establishing and building trust; provides solutions and uses a structured thought process and/or problem-solving skills to achieve results while balancing members needs with company and legal guidelines.
- Completed care reviews for members to ensure their needs were met.
- Diagnoses issues and utilizes results to minimize transfers, issues, and call backs by using all available resources and systems to make policy changes, answer policy and billing questions, take payments, provide requested documentation, and give advice regarding insurance needs.
- Identified and addressed member issues, building trust and delivering structured solutions while balancing member needs with company and legal guidelines.
- Assists other associates with questions. Activities may include, but are not limited to, peer assistance in training classrooms, on floor assistance, project input/feedback, ad hoc requests from leadership, etc.
- Navigates multiple computer systems while providing a pleasing member interaction.
- Recommended process and performance improvements to enhance operational efficiency.
- Served as a representative for customer insights to enhance member experience.
- Provided assistance in underwriting processes to ensure accurate policy assessments.
- Assisted in the SCSAS process to enhance member service efficiency.
Training Specialist
6 Years 7 Months- Developed and implemented customer service training programs for new hires and existing employees.
- Developed and implemented customer service training programs, enhancing skills of new hires and existing employees.
- Group Facilitation: Leading training sessions for diverse groups.
- Coaching and Mentoring: Providing one-on-one support and feedback to employees.
- Coached and mentored employees through one-on-one support and feedback, fostering individual growth and development.
- Training Program Development: Ability to design and implement effective training programs tailored to the needs of the organization.
- Assessed training needs to identify improvement opportunities in customer service skills, aligning training with organizational goals.
- Provided assistance to all other team members for floor support with procedures and completing assigned tasks.
- Trained individuals in specific skills for emergency response situations. for disaster affected areas, provided training support for emergency calls.
Education
High School Diploma
Skills
Underwriting guidelines
Property & Casualty (P&C)
Software proficiency
System operation
Call center experience
Customer support
Effective communication
Time management
Decision-making
Relationship building
Multitasking and organization
Adaptability and flexibility
Timeline
Senior Associate Underwriter
Nationwide Insurance Company
05.2026 - CurrentRead More
Commercial Services Insurance Analyst II
Nationwide Insurance
11.2015 - 05.2026Read More
Training Specialist
Xerox Corporation
02.2009 - 09.2015Read More
Somerset High School
High School Diploma
Read More