Stephanie Delph
Jonesville,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Representative
Encore Healthcare
Jonesville, Va
10.2023 - 01.2025
- Assisted customers with inquiries and product information.
- Processed customer orders and returns efficiently.
- Maintained accurate records of customer interactions.
- Resolved customer complaints with empathy and care.
- Collaborated with team members to improve service quality.
- Utilized company software for tracking customer requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Pharmacy Technician
Jonesville Drug
Jonesville, Virginia
08.2021 - 10.2023
- Dispensed medications accurately and efficiently to patients and healthcare providers.
- Assisted in inventory management by restocking shelves and organizing supplies.
- Verified prescription information for accuracy and completeness before dispensing.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Operated pharmacy software to process prescriptions and manage patient records.
- Maintained a clean and safe work environment following health regulations.
- Provided excellent customer service by addressing patient inquiries and concerns promptly.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed filing of prescriptions, both electronically and manually.
Assembly Line Worker
Tempur-Pedic
Duffield, Virginia
06.2019 - 08.2021
- Assembled mattress components using hand tools and automated machinery.
- Operated production line equipment to ensure smooth workflow and efficiency.
- Inspected finished products for quality assurance and compliance standards.
- Collaborated with team members to meet daily production goals and deadlines.
- Trained new employees on assembly processes and safety protocols effectively.
- Assisted in troubleshooting equipment issues to minimize downtime on the line.
Education
Lee High School
Jonesville, VaSkills
- Customer relationship management
- Order processing
- Problem resolution
- Quality assurance
- Patient education
- Attention to detail
- Effective communication
- Time management
- Adaptability to change
- Customer satisfaction
- Medical terminology
- Positive and professional
- Multitasking and organization
Timeline
Customer Service Representative
Encore Healthcare
10.2023 - 01.2025
Pharmacy Technician
Jonesville Drug
08.2021 - 10.2023
Assembly Line Worker
Tempur-Pedic
06.2019 - 08.2021
Lee High School