Stephanie Dery
Standish,ME
Summary
Driven professional with a proven track record at Bonny Eagle Msad6, adept in data collection and exceptional verbal communication. Excelled in adapting instructional methods to enhance diverse learning experiences and achieved high customer satisfaction levels at LL Bean through effective conflict resolution. Demonstrates strong work ethic, dependability, and multitasking abilities, ensuring meticulous attention to detail and reliability in high-pressure environments. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience.
Overview
11
11
years of professional experience
Work History
Title 1 Paraprofessional
Bonny Eagle Msad6
10.2013 - Current
- Supported diverse learners by adapting instructional materials and methods to accommodate various learning styles and abilities.
- Collaborated with teachers to create engaging lesson plans that aligned with the curriculum and addressed individual student needs.
- Participated in professional development opportunities, staying current on best practices in education and special education services.
- Provided one-on-one assistance for struggling learners or those requiring additional support due to physical or cognitive disabilities.
- Maintained accurate records of student attendance, behavior, and academic progress, ensuring compliance with school policies and regulations.
Customer Service Representative
LL Bean
09.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Cashier, Floater
Marshalls & HomeGoods
08.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Administrative Assistance And Secretarial
Penn Foster Career School
Scranton, PA01.2019
High School Diploma -
Deering High School
Portland, ME05.1997
Skills
Data Collection
Verbal and written communication
Strong Work Ethic and Dependable
Time Management
Multitasking Abilities
Reliability
Timeline
Customer Service Representative
LL Bean
09.2021 - 04.2023
Cashier, Floater
Marshalls & HomeGoods
08.2018 - 03.2020
Title 1 Paraprofessional
Bonny Eagle Msad6
10.2013 - Current
Administrative Assistance And Secretarial
Penn Foster Career School
High School Diploma -
Deering High School
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