Stephanie DeVincentis
Ponte Vedra Beach
Summary
Dynamic professional with extensive experience at David's Bridal, excelling in customer support and team leadership. Proven track record in enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in order processing and prioritization, consistently achieving performance targets while mentoring new team members for success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
Work History
Assistant Buyer
Winn-Dixie Stores Inc.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
- Maintained accurate purchase order records, ensuring timely delivery of goods and smooth communication with vendors.
- Collaborated with marketing teams to develop targeted advertising campaigns, highlighting key product features and driving sales growth.
- Enhanced purchasing efficiency by streamlining order processes and maintaining strong vendor relationships.
- Maintained complete documentation and records of all purchasing activities.
- Supported senior buyers in executing successful product launches, contributing to increased sales and brand exposure.
Lead Customer Service Representative
David's Bridal
01.2018 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Applied Psychology
University of Delaware
Newark, DESkills
- Work prioritization
- Call management
- Account management
- Customer support
- Customer correspondence
- Willingness to lead
- Database maintenance
- Order processing
- MS office applications
- Appointment scheduling
- Fast learner
- Problem-solving
- Attention to detail
Timeline
Lead Customer Service Representative
David's Bridal
01.2018 - Current
Assistant Buyer
Winn-Dixie Stores Inc.
Bachelor of Arts - Applied Psychology
University of Delaware
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