Stephanie D. Harris

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Retail People Relations Specialist
April 2023 – Present (Converted to Permanent: January 1, 2026)

• Provide end-to-end employee relations support across multi-state retail operations, including Thorntons, ampm, and TravelCenters of America, supporting both East and West regions
• Manage and resolve a high volume of complex employee relations concerns, including workplace conduct, policy violations, attendance issues, harassment allegations, and performance management
• Conduct thorough, unbiased investigations by gathering statements, reviewing evidence, and ensuring compliance with company policy, employment law, and internal standards
• Partner closely with General Managers, Regional Managers, and leadership teams to provide guidance on corrective action, policy interpretation, and consistent application of progressive discipline
• Ensure all documentation is accurate, consistent, and legally defensible, maintaining detailed case records within case management systems (e.g., Salesforce, Workday)
• Deliver recommendations on employee actions, including coaching, corrective action, and separation decisions, aligned with Thorntons Standards of Conduct, bp Code of Conduct, and TravelCenters of America policies
• Promote a culture of fairness, consistency, and compliance by advising leaders on best practices in employee relations and workplace investigations
• Identify trends and recurring issues across regions and provide insights to leadership to support proactive risk mitigation and improved team member experience
• Support organizational initiatives related to employee engagement, leadership development, and workplace culture improvement

• Leads full-cycle recruitment process for store leadership and hourly team member positions for 18 Stores while continuously exercising our Core Values
• Establishes and maintains ongoing positive relationships with hiring managers to understand their operational needs
• Facilitates talent and career development strategies for internal candidates.
• Plans and executes hiring events and interview days
• Continuously partners with HR and operations leaders to ensure all steps of the hiring process are accurate and seamless
• Assists with rollouts and teaching/training of company initiatives

• Train and empower team members to delight guests through demonstrating Thorntons Core Values
• Create a high-performance culture within the store by setting clear expectations and targets, analyzing performances, holding team members accountable and giving appropriate and prompt feedback
• Demonstrates Thorntons Core Values by assisting and coaching GSR’s to provide support to the GM
• Supports and guides team members through career path. Holds Team Members to a high standard of execution through coaching and accountability
• Expertly manages sales, shrink, gross profit, and supplies by maintaining excellent store standards
• Ability to delegate tasks appropriately and follow up to ensure completion
• Achieve and sustain merchandising and brand standards
• Accurately counts, stocks, orders inventory, and provides data to support store profitability
• Proactively finds solutions based on data collected
• Successfully complete stretch assignments given by the Regional Manager
• Leader that teaches and trains new and existing Guest Service Representatives, Store Managers and General Managers
• Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
• Managed budgeting processes, optimizing resource allocation for maximum profitability.

• Engaged with guests to ensure exceptional service delivery through effective email and phone communication.
• Executed visual merchandising strategies to guarantee seasonal correctness and compliance with company standards.
• Facilitated recruitment, development, and advancement of team members to enhance overall team performance.
• Overseen loss prevention initiatives, human resource functions, and provided sales management expertise
• Analyzed customer volume and sales metrics to ensure effective scheduling practices.
• Executed inventory control strategies in backroom to effectively reduce stock levels in accordance with established company procedures.

• Oversaw daily activities of salaried and hourly staff, ensuring alignment with company goals.
• Directed store operations on a daily basis, reinforcing compliance with organizational policies and procedures.
• Guided team members through mentorship to improve customer service delivery and streamline operational processes.
• Analyzed inventory processes and established management strategies to ensure optimal stock levels and decrease shrinkage.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
• Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
• Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
• Tracked and monitored shrink levels and areas of growth with focus being on the food side of the business
• Optimized staffing strategies based on accurate forecasts of customer sales trends. Achieved alignment of staffing needs with customer sales projections through effective analysis. Enhanced operational efficiency by accurately forecasting staffing levels in accordance with customer sales data.
• Monitored and enforced compliance measures to uphold OSHA standards and health department regulations across all store operations.
• Implemented operational strategies to effectively supervise 130 to 300 associates, adapting to varying store volume.

• Assisted customers with their orders at the register and drive through window
• Operated fryers, grills, and assembled sandwiches
• Adhered and exercised all Health Department rules and regulations
• Was promoted while in high school to Assistant Manager