Stephanie Diaz
Leasing And Sales Consultant
Statesville,NC
Summary
Seasoned Leasing and Sales Consultant highly effective at achieving personal quotas while contributing to team success through training and mentoring of junior associates. Talent for developing unique personal strengths in individuals.
Overview
12
12
years of professional experience
Work History
New Car Sales Consultant
Lake Norman Chrysler Jeep Dodge Ram
Cornelius, NC
01.2018 - Current
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Directly reports to Sales Manager regarding objectives, planned activities and reviews.
- Effectively communicated trade-in evaluations to customers by explaining appraisal methods used in determining vehicle values.
- Responded to customer enquiries via telephone and email.
Customer Service Manager (CSM)
Walmart
Wyoming, MI
09.2014 - 09.2017
- Plan, prioritize and delegate work task to ensure proper functioning of department
- Ensure necessary resources and tools are available for quality customer service delivery
- Training staff to deliver high standard of customer service
- Develop and implement customer service policies and procedures.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions
Assistant Manager
Gap Inc.
Grand Rapids, MI
01.2012 - 09.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Maintained clean, safe, and organized store environment to enhance customer experience
Education
Business Administration in Business -
Grand Rapids Community College
Grand Rapids, MI 08.2017 - 2018.05
High school diploma in High school equivalent - undefined
Comstock Park High School
Comstock Park, MI 08.2007 - 2010.05
Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
New Car Sales Consultant
Lake Norman Chrysler Jeep Dodge Ram
01.2018 - Current
Business Administration in Business -
Grand Rapids Community College
08.2017 - 2018.05
Customer Service Manager (CSM)
Walmart
09.2014 - 09.2017
Assistant Manager
Gap Inc.
01.2012 - 09.2014
High school diploma in High school equivalent - undefined
Comstock Park High School
08.2007 - 2010.05
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