Stephanie Diiorio
Cranston
Summary
Motivated and detail-oriented Administrative Assistant with over7 years of experience in office management, customer service, and team support. Seeking to contribute my skills in organization, communication, and multitasking to Fidelity Investments in the role of Administrative Assistant.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Law Enforcement Advocate
Elizabeth Buffum Chace Center
11.2023 - Current
- Provide administrative support to2 directors, managing schedules, meetings, and travel arrangements throughout Rhode Island
- Handle day-to-day office operations, including maintaining office supplies and equipment
- Coordinate internal and external communications with clients, agencies, and staff
- Prepare and proofread documents, quarterly reports, and presentations for meetings and trainings
- Organize and maintain timesheet and travel reimbursement systems, both physical and electronic
- Coordinate and manage office events, meetings, and trainings
- Support multiple departments by performing clerical tasks such as data entry, customer service, and scheduling
- Answered and directed phone calls, took messages, and responded to emails in a timely and professional manner
- Develop and deliver specialized training as a certified instructor for the Rhode Island Municipal Police Academy, enhancing officers’ skills in handling sensitive cases
- Assist Development Director with multi-scale events to enhance community engagement and awareness
Behavior Specialist
North Providence School Department
09.2019 - 11.2023
- Facilitated meetings for seamless communication amongst staff and families regarding student success
- Developed data systems tailored to specific students, collaborating with interdisciplinary teams to enhance outcomes
- Managed front office to assist with administrative tasks and documentation
- Spearheaded truancy court initiatives, coordinating meetings with local police and RI court systems
- Designed weekly SEL curricula for grades K-5, integrating cutting-edge emotional intelligence concepts
- Pioneered interactive activities fostering social skill development
Support Staff
Ocean State Learning Academy
09.2023 - 10.2023
- Facilitate engaging classroom activities, supporting students’ learning journey
- Partnered with teachers and staff to implement tailored educational strategies, fostering a supportive learning environment for diverse student needs
- Meticulously tracked student progress, identifying areas for improvement
- Further implemented targeted interventions, contributing to overall academic advancement
- Introduced creative teaching methods, boosting student engagement
- Leveraged technology to enhance learning experiences
Customer Support Representative
Fidelity Investments
09.2023 - 09.2023
- Participated in ongoing training to learn company systems and enhance skills to optimize customer support delivery
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail
- Liaised with internal teams to resolve customer concern, and escalate issues as needed to serve as a professional within the company
Lead Mileau Therapist
Bradley Hospital
04.2013 - 08.2019
- Analyzed complex behavior patterns to develop and refine intervention strategies, resulting in measurable in patient well being and family satisfaction
- Streamline treatment processes, significantly reducing response times and overall enhancing quality of care for patients’ diverse needs
- Spearheaded data-driven tracking systems to enhance efficacy and enable real time adjustments to therapeutic approaches for improved patient outcomes
Education
Bachelors of Science -
Johnson & Wales University
Providence, RI12.2023
Skills
- Office Administration
- Calendar & Training Management
- Data Entry & Database Management
- File Organization & Documentation Control
- Strong Written & Verbal Communication
- Customer Service
- Event Planning & Coordination
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint)
- Google Workspace (Docs, Sheets, Drive)
- Time Management & Prioritization
- Problem-Solving
- Phone & Email Handling
Certification
- Certified practitioner for the Jaclyn Campbel Risk assessment
- Certified instructor for the Rhode Island Municipal Police Academy
Timeline
Senior Law Enforcement Advocate
Elizabeth Buffum Chace Center
11.2023 - Current
Support Staff
Ocean State Learning Academy
09.2023 - 10.2023
Customer Support Representative
Fidelity Investments
09.2023 - 09.2023
Behavior Specialist
North Providence School Department
09.2019 - 11.2023
Lead Mileau Therapist
Bradley Hospital
04.2013 - 08.2019
Bachelors of Science -
Johnson & Wales University
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