STEPHANIE DIPAOLO

• Develop, adjudicate, and authorize complex, unusual, and routine cases.
• Analyze materials to determine eligibility for SSA programs.
• Analyze policy, and remain current on changes in policy that affect eligibility for benefits.
• Provide a lead role in technical training (e.g., classroom, one-to-one, initial, in-service, refresher, remedial), coaching, and mentoring other employees; review new legislation, regulations, policies, procedures, and/or updates.
• Conduct performance quality reviews of employees and recommend corrective action as needed.
• Provide expert technical advice and assistance to other employees.
• Use expert technical knowledge of guidelines and policies to assist other employees with complex case processing and post-entitlement actions to ensure the accuracy of the information and decisions.
• Coach employees in interviewing and other developmental techniques to gather the necessary information that results in high volume and high-quality case processing.
• Maintain positive, collaborative relationships in order to further the mission of the agency.
• Develop and respond to high-profile or time-sensitive cases and congressional inquiries as assigned.
• Write clear and thorough correspondence to explain determinations and recommendations when requested.
• Serve as a liaison with employers, payee organizations, and other state/local entities to resolve complex cases or to explain agency policy in such cases.
• Serve as a technical expert to these organizations.
• Provide feedback to management on improving processes.
• Assist, guide, and train other technicians in the appropriate application of claims and post-entitlement systems.
• Serve as a technical expert on public fraud issues in specific claims and post-entitlement cases.
• Develop potential cases so that SSA's Office of Inspector General (OIG) can adjudicate the case.
• Function as a technical resource to support and coordinate new, highly sensitive workloads, and processes, or programmatic pilots on an ad hoc or planned basis
• Awards: * 6 Exceptional Contributions to Agency (ECSA)

* 7 Recognition of Contribution (ROC)

• Maintained accurate knowledge regarding all programs administered by the Social Security Administration, such as Retirement, Survivors, Disability, Medicare, and Supplemental Security Income, by furnishing information, advice, or instruction about entitlement/eligibility of benefits.
• Conducted interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors', disability health insurance benefits, and eligibility for supplemental security income, including state supplements.
• Resolved discrepancies, clarified issues, and made final decisions for initial and post-entitlement for benefits and payments.
• Adjudicated and authorized entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by the SSA.
• Used state-of-the-art technology to access and update claims information.
• Examined evidence of fraud and researched regulations and policies when the claimant has misrepresented his or her circumstances, so that SSA's Office of Inspector General (OIG) can adjudicate the case.
• Provided high-quality customer service across all demographics in a timely and accurate manner.
• I served as a spokesperson at an outside agency retirement fair to represent the Social Security Administration and provide information on retirement and Medicare benefits.

• Administered all family programs and adult education classes.
• Planned and managed scholar-in-residence weekends to include all logistics, contract negotiations, and content.
• Planned and implemented cultural programs, including holiday events, dinners, and a temple retreat for a 4,000-person congregation.
• Responsible for all public relations, marketing, and budgeting for these programs.
• Responded to inquiries from visitors.
• Oversaw the budget, payroll, and maintained correspondence.
• Assisted with fundraising and prepared reports quarterly for board meetings.
• As Interfaith & Outreach Coordinator, I administered all interfaith programs, educational classes, and outreach to the broader community.
• Advised and counseled students.
• Produced collateral material and public relations.
• Maintained operations grant for the funding of the program.
• Invited to speak twice at the North American Biennial for the Union for Reform Judaism on winning programs.
• Invited to speak at Ohef Sholom Synagogue in Norfolk, VA, for expertise and success in program implementation.
• Received increasing financial grants three years in a row for continued, successful programs.
• Won the Belin Award for an outstanding program for the Union for Reform Judaism.