Stephanie DiSanza
North Conway,NH
Summary
Dedicated administrative and operations professional with nearly 17 years of experience in office administration, accounting support, payroll, billing, and business operations. Detail-oriented and collaborative, I enjoy empowering others, building strong teams, and creating streamlined processes that help organizations achieve their goals. Recognized with the 2025 GEM Award for exceptional leadership, I bring integrity, professionalism, and a commitment to delivering high-quality results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Center Support Specialist
Saco Bay Orthopaedic and Sport Physical Therapy
Conway, NH
12.2022 - Current
- Promoted following Saco Bay Orthopaedic and Sport Physical Therapy's acquisition of Mountain Center Physical Therapy.
- Oversee front desk operations across eight outpatient physical therapy centers throughout New Hampshire and Fryeburg, Maine.
- Lead and support 11 Patient Service Specialists, ensuring consistent administrative workflows and exceptional customer service across multiple locations.
- Train and mentor Patient Service Specialists on new technologies, front desk procedures, company policies, and compliance standards.
- Participate in interviewing prospective Patient Service Specialists, helping identify candidates who align with organizational values and operational needs.
- Partner with Center Managers and Regional Directors on employee coaching, corrective action plans, and performance improvement initiatives.
- Verify insurance eligibility, obtain prior authorizations, and ensure billing accuracy to support efficient financial operations.
- Provide front office coverage as needed to maintain uninterrupted business operations.
- Collaborate monthly with Center Managers, Regional Directors, and Outpatient Division leadership to implement company initiatives and achieve operational goals.
- Formerly Mountain Center Physical Therapy
Administrative Coordinator / Clinic Manager
Mountain Center Physical Therapy
Conway, NH
09.2009 - 12.2022
- Managed daily administrative and clinical operations for three physical therapy clinic locations.
- Supervised, trained, and supported administrative staff.
- Partnered with the practice owner on strategic and operational initiatives, including successfully leading administrative and clinical operations through the COVID-19 pandemic.
- Prepared and analyzed weekly, monthly, and annual productivity reports to support business decisions.
- Reviewed and approved employee payroll for accuracy and compliance.
- Managed billing, accounts receivable, insurance payment posting, and patient payment collection.
- Maintained accurate records while ensuring HIPAA compliance and data integrity.
- Prepared customized reports and account information for leadership and patients.
Education
Bachelor of Science - Business Management
Lasell College
Newton, MA05.2009
Skills
- Office Administration Management
- Accounting Support & Accounts Receivable
- Billing & Payment Processing
- Payroll Administration
- Microsoft Office Suite (Excel, Word, Outlook)
- Data Entry & Data Analysis
- Process Improvement
- Multi-Site Operations
- Staff Leadership & Development
- Interviewing & Performance Management
- Customer Service
- Team Collaboration
- Organizational & Time Management
Certification
- Leadership Development Certification
- Vanguard Coaching | 2018
Timeline
Center Support Specialist
Saco Bay Orthopaedic and Sport Physical Therapy
12.2022 - Current
Administrative Coordinator / Clinic Manager
Mountain Center Physical Therapy
09.2009 - 12.2022
Bachelor of Science - Business Management
Lasell College
Awards & Recognition
GEM Award | 2025, Saco Bay Orthopaedic and Sport Physical Therapy, Recognized by the Regional Director for consistently going above and beyond standard job responsibilities. Honored for exceptional leadership, outstanding team support, and a commitment to operational excellence and customer service.