Stephanie Dixon
Homestead,FL
Summary
Professional with nearly two decades of experience in claims, strategic leadership and operational management. Skilled in driving team collaboration and achieving results through adaptive strategies and clear communication. Proficiencies include operational management, customer experience, and process optimization. Known for reliability, flexibility, and strong focus on delivering impactful outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
AVP, Claims
Assurant
03.2025 - Current
- Develop and lead strategic initiatives to improve claim processing efficiency and customer satisfaction for a team of 90 claims professionals.
- Supervise and mentor senior management to enhance their capabilities and ensure adherence to best practices.
- Utilize data analytics to identify trends and implement proactive measures to mitigate risks and optimize claim outcomes.
- Foster cross-functional collaboration to drive innovation and streamline operations.
- Ensure compliance with regulatory requirements and maintain robust relationships with key stakeholders.
Senior Director
Assurant
05.2024 - 03.2025
- Created and maintained oversight of specialized training programs to drive consistency and accountability within the Claims organization.
- Track and ensure vendor performance meets established standards.
- Provide direction, guidance, and report on key metrics to consistently achieve high-level claims results.
- Drive projects focused on claims innovation initiatives, both technology and service-driven.
- Build and broaden internal and external relationships to enable effective collaboration and positive outcomes.
Claims Director
Assurant
08.2022 - 05.2024
- Created and implemented FL team of managers and adjusters to ensure adherence to state-specific statutes and policies.
- Collaborated outside of the department to ensure compliance and legal components were met.
- Created specialized courses to drive consistency and accountability.
- Focused on initiatives to ensure vendor performance is tracked and met.
Senior Manager
Assurant
03.2019 - 08.2022
- Led and directed a team of claim managers and claim professionals to provide an efficient and engaging customer experience.
- Responsible for driving projects for a multitude of claims and innovation initiatives both technology and service driven.
- Consistently achieved high-level claims results by providing direction, guidance, and reporting on key metrics.
- Successfully built and broadened internal and external relationships allowing for effective collaboration and positive outcomes.
- Effectively communicated initiatives through all levels of the organization by being a change champion.
Claims Manager
Assurant
04.2011 - 03.2019
- Managed a team of 8-12 adjusters focusing on production, engagement, development, and high morale.
- Created and launched a systematic training program to ensure new hire readiness.
- Involved in the development of a new dashboard for daily, weekly, and monthly metrics.
- Part of the Beta testing team for new Internet Voice Over phone system.
- On-boarded new management team following exceptional product growth.
- Responsible for weekly and monthly reporting of team efficiency.
- Performed weekly audits to ensure quality customer service standards.
Education
Master of Science - Adult Education And Learning
University of Phoenix
Phoenix, AZ01.2013
Bachelor of Arts - Hospitality Management
Florida International University
Miami, FL05.2003
Skills
- Strategic Leadership
- Operations Management
- Change Management
- Strategic planning
- Customer Experience
Certification
FL License P146176
Timeline
AVP, Claims
Assurant
03.2025 - Current
Senior Director
Assurant
05.2024 - 03.2025
Claims Director
Assurant
08.2022 - 05.2024
Senior Manager
Assurant
03.2019 - 08.2022
Claims Manager
Assurant
04.2011 - 03.2019
Master of Science - Adult Education And Learning
University of Phoenix
Bachelor of Arts - Hospitality Management
Florida International University
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