Penelope Stiver
Homestead,FL
Summary
Dynamic Sales Manager excelling in relationship building and sales team training. Achieved significant revenue growth through innovative strategies and exceptional customer service. Skilled in staff management, fostering a motivated team environment while enhancing client satisfaction and loyalty. Bilingual customer service leader with strong expertise in managing and developing high-performing teams. Skilled in conflict resolution, communication, and process improvement, ensuring smooth operations and customer satisfaction. Known for adaptability and results-driven approach in dynamic environments.
Overview
17
17
years of professional experience
Work History
Sales Manager
Kiuby LLC
07.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Bilingual Call Center Representative
Road America
01.2014 - 12.2017
- Increased efficiency in handling customer inquiries by maintaining organized records of call logs and notes for easy access during future interactions.
- Maintained up-to-date knowledge of company policies and procedures, ensuring proper guidance for customers during calls.
- Built rapport with customers through active listening and empathy, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
Shift Supervisor
PLS Financial Services
01.2012 - 12.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Assistant Manager
Columbus Check Casher
01.2008 - 12.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Science - Business Administration
Iutirla
Cumana, Venezuela01-2005
High School Diploma -
U.E.I.P. Libertador
Cumana, Venezuela07-2000
General Elementary Education - Elementary Education
Hogar Azul
Cumana, Venezuela07-1995
Skills
- Bilingual customer service representative fluent in English and Spanish, with expertise in managing customer inquiries, troubleshooting, and order processing Proficient in CRM systems and skilled in Excel, Word, Power Point, AI tools and basic Ebook for data analysis and reporting Strong project management abilities to prioritize tasks and collaborate effectively Adept at resolving conflicts conflicts, ensuring clear communication, and providing top-tier customer support in both languages
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
Kiuby LLC
07.2020 - Current
Bilingual Call Center Representative
Road America
01.2014 - 12.2017
Shift Supervisor
PLS Financial Services
01.2012 - 12.2014
Assistant Manager
Columbus Check Casher
01.2008 - 12.2012
Associate of Science - Business Administration
Iutirla
High School Diploma -
U.E.I.P. Libertador
General Elementary Education - Elementary Education
Hogar Azul
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