Stephanie Dougal
Newport Beach,CA
Summary
Surgery Coordinator with background scheduling surgical procedures in medical setting. Professional and accurate when communicating with patients to explain pre-operative requirements, schedule, and answer questions. Qualified expert at determining insurance benefits.
Overview
26
26
years of professional experience
Work History
Surgery Coordinator
Shohet Ear Associates
Newport Beach, California
07.2022 - Current
- Coordinate surgical scheduling and patient care logistics for a specialty medical practice, ensuring efficient communication between physicians, patients, surgical facilities, and healthcare teams.
- Managed patient journey from consultation to surgery, coordinating scheduling, pre-operative requirements, documentation, and follow-up communication.
- Delivered high-touch patient service, supporting physicians and clinical teams in fast-paced healthcare environment.
- Built strong relationships with patients and providers, enhancing workflow efficiency and patient experience.
- Manage multiple priorities requiring accuracy, organization, confidentiality, and exceptional communication.
Luxury Sales Associate
The RealReal
Newport Beach, California
06.2021 - 06.2022
- Consistently exceeded sales goals and maintained status as a top-performing sales representative within the Southwest region.
- Manage VIP client portfolio through personalized relationship management, follow-up strategies, and luxury service experiences.
- Conduct client appointments to evaluate luxury merchandise, secure consignments, and develop repeat business.
- Utilize consultative sales techniques to identify client needs and deliver customized solutions.
- Conduct daily outreach to 50–100+ new and existing clients to develop relationships, generate business, and increase revenue.
Office Manager
Newport Surgical
Newport Beach, California
01.2001 - 05.2021
- Managed operations for a specialized medical equipment company supporting physician groups and healthcare organizations.
- Coordinated medical equipment sales, consulting activities, and physician relationships throughout Southern California.
- Managed assets valued at over $100 million during bankruptcy proceedings and liquidations.
- Assisted with commercial development projects involving surgery centers and medical office buildings nationwide.
Education
Associate of Arts - Liberal Arts
Cypress College
Cypress, CA05-1998
Skills
- California Department of Real Estate
Real Estate Agent 2004 – 2020 State of California - Notary Public 2000 – 2008
- Technical Skills:
Salesforce Microsoft Office Google Workspace MLS Systems CRM Platforms Healthcare Scheduling Systems
- Core Skills:
Healthcare Sales Physician Relations Surgical Coordination & Scheduling Business Development Consultative Selling Client Retention Luxury Sales Patient Experience Relationship Management - Nextgen EMR
- Sales Force
Timeline
Surgery Coordinator
Shohet Ear Associates
07.2022 - Current
Luxury Sales Associate
The RealReal
06.2021 - 06.2022
Office Manager
Newport Surgical
01.2001 - 05.2021
Associate of Arts - Liberal Arts
Cypress College