Stephanie Dowell
Dubuque,IA
Summary
Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Fast learner and committed to continuous, self-directed learning.
Overview
11
11
years of professional experience
Work History
General Manger in Training
Shopko Optical
09.2017 - Current
- Explained prescriptions, optical terminology, and products to customers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Achieved higher team performance by implementing effective training and development programs for staff members.
Customer Service Representative
VSP Vision Care
09.2022 - 11.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Store Associate
Casey's General Store
04.2013 - 09.2017
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
Education
Bachelor of Arts - Journalism
University of Iowa
Iowa City, IA05.2016
Skills
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Active Listening
- Computer Proficiency and Microsoft Office
- Administrative Support
Timeline
Customer Service Representative
VSP Vision Care
09.2022 - 11.2022
General Manger in Training
Shopko Optical
09.2017 - Current
Store Associate
Casey's General Store
04.2013 - 09.2017
Bachelor of Arts - Journalism
University of Iowa
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