NIYKITA DILLARD
Noodles And Company
Lombard,Il
28
years of professional experience
Cultivated a solid work ethic as a well-rounded professional dedicated to excellence.
Oversaw efficient delivery operations as a highly-skilled courier, ensuring quality service.
Led cross-training initiatives in shipping and delivery processes to enhance team efficiency.
Leveraged 25 years of management and customer service experience to drive operational success within esteemed organizations.
Focused on surpassing employer and customer expectations through diligent efforts.
Facilitated collaborative team interactions, providing mentorship and guidance.
Embraced flexible scheduling to meet dynamic business needs.
Handled customer concerns with professionalism and a positive outlook, ensuring satisfaction.
Fostered teamwork and cooperation, enhancing workplace dynamics.
Work History
Training General Manager
10 Years 7 Months- Managed department resources effectively to consistently meet budget and training targets.
- Processed damaged and returned products daily, including obtaining compensation from vendors for errors.
- Completed weekly cycle counts to check inventory records against physical values.
- Utilized cycle counts to reconcile inventory, identifying and researching root cause of discrepancies.
- Addressed concerns quickly to avoid lasting issues.
- Participated in seminars and additional training to expand knowledge and skills.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Finished all tasks and job duties, adhering to deadlines to avoid delays.
- Developed and optimized work schedules to cover expected workloads.
- Boosted team performance by closely monitoring the work of each staff member and offering motivational support.
- Evaluated customer issues and complaints and developed amicable solutions.
- Balanced daily deposits and safe counts as required and prepared bank deposits.
- Provided mentorship along with my team to MITs (Managers in Training) within a six week training program, to prepare them with the knowledge they will need to set them up for success, to prepare them for there home store.
- Review P&Ls and scorecards to determine metric outliers per period and quarter results.
- Directed daily operations, ensuring optimal efficiency and productivity across multiple locations.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and drive sales growth.
- Led staff recruitment, training, and development programs to build a high-performing team culture.
- Analyzed financial reports to identify trends, manage budgets, and improve profitability margins.
- Oversaw inventory management systems, reducing waste and maintaining supply chain efficiency.
- Collaborated with cross-functional teams to streamline processes and enhance customer service experiences.
- Instituted performance metrics to monitor operational effectiveness and implement corrective actions as needed.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Courier Driver
4 Years 8 Months- Delivered time-sensitive packages while ensuring compliance with safety protocols.
- Navigated complex routes to optimize delivery efficiency and minimize delays.
- Maintained accurate records of shipments and deliveries using electronic tracking systems.
- Trained new couriers on best practices for delivery and customer service standards.
- Streamlined sorting processes to enhance operational workflow and reduce turnaround time.
- Collaborated with team members to troubleshoot logistical challenges in real-time.
- Implemented feedback mechanisms to improve service quality based on customer interactions.
- Led initiatives to enhance route planning strategies, resulting in increased delivery accuracy.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Verified package information to check for accuracy and completeness.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
- Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
- Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
- Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
- Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Ensured compliance with transportation regulations, maintaining clean driving record.
- Ensured vehicle safety and reliability, performing regular maintenance checks.
- Enhanced operational efficiency by suggesting improvements to delivery processes.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
- Improved route efficiency with meticulous planning and GPS technology.
- Addressed customer feedback constructively, resolving issues promptly.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Reduced delivery times, optimizing routes based on traffic and weather conditions.
- Improved company reputation with consistent, reliable deliveries.
- Increased delivery capacity by organizing packages effectively in vehicle.
- Enhanced customer satisfaction by delivering packages promptly and accurately.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatch and customers for accurate delivery information.
- Obtained signatures for delivery documents and packages.
- Managed delivery route for optimal use of time and fuel.
- Followed safety procedures and regulations to protect packages and vehicles.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Handled receipt, storage, identification and delivery of products for clients.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Escalated issues to supervisor for immediate remediation.
- Operated delivery vehicles safely, adhering to all traffic laws and regulations.
- Managed efficient route planning to optimize delivery times and reduce fuel consumption.
- Conducted routine vehicle inspections, ensuring compliance with maintenance schedules and safety standards.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Minimized liability by consistently following road rules when driving.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Reduced delivery times with careful planning and route optimization.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Collaborated with warehouse staff to ensure timely loading of packages for deliveries.
- Trained new drivers on operational procedures and safety protocols, enhancing team performance.
- Implemented best practices for package handling, reducing damage during transit and increasing efficiency.
- Followed all relevant traffic laws and safety regulations.
- Developed strong relationships with customers through effective communication and reliable service delivery.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
General Manager
13 Years 10 Months- Oversaw and enforced cash-handling procedures and safety guidelines to mitigate shrinkage risks.
- Demonstrated strong leadership skills while upholding company standards and protocols across all locations.
- Streamlined back office procedures, focusing on hiring and employment processes.
- Transformed underperforming store by overhauling systems, processes, training programs, and personnel management.
- Drove single-year sales growth of 9%, setting new record company-wide.
- Acknowledged for exceptional ability to cultivate and inspire both management and hourly teams.
- Enforced accountability among associates to ensure adherence to operational guidelines, brand standards, customer service expectations, and company policies.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Directed daily operations, ensuring optimal efficiency and productivity across multiple locations.
- Oversaw inventory management systems, reducing waste and maintaining supply chain efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Shift Manager
2 Years 8 Months- Supervised daily restaurant operations, ensuring adherence to company standards and procedures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Monitored employee performance, providing feedback to foster professional development and accountability.
- Executed promotional campaigns, driving customer engagement and increasing sales volume during peak hours.
- Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
- Conducted regular safety inspections and maintained compliance with health regulations to ensure a safe environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
No Degree - Nursing
High School Diploma - Music
Skills
Schedule coordination
Office administration
Office management
Customer service
Administrative support
Client relations
Scheduling
Project coordination
File organization
Workflow oversight
Records management
Budgeting and finance
Technical support
Staff management
Strategic planning
Inventory coordination
Document management
Inventory auditing
Report reconciliation
Mail handling
Meeting planning
Vendor relations
Office equipment maintenance
Business administration
Calendar management
Performance improvement
Maintenance scheduling
Cost control
Supply replenishment
Business management
Account reconciliation
Process improvement
Meeting organization
Expense reporting
Clear oral/written communication
Scheduling expertise
Data entry
Customer relations
Scheduling and calendar management
Organizational skills
Training and coaching
Documentation expertise
Clerical support
Payroll processing
Relationship building
Employee training
Conflict management
Staff training
Scheduling coordination
Employee supervision
Team bonding
Billing
Financial reporting
Payroll and budgeting
Team supervision
Policy implementation
Staff hiring
Facility management
Timeline
Courier Driver
Fedex Express
11.2021 - 07.2026Read More
Training General Manager
Noodles And Company
01.2016 - CurrentRead More
General Manager
Taco Bell/Long John Silvers
03.2002 - 01.2016Read More
Shift Manager
Burger King
10.1998 - 06.2001Read More
Steinmetz academic center
High School Diploma from Music
Read More
Robert Morris
No Degree from Nursing
Read More