Open To Work
Stephanie Dumas
ADT LLC
Yuma,AZ
Work Preference
Desired Job Title
Account ManagerCustomer Service RepresentativeHome Health AideClaims Adjuster
Work Type
Full Time
Location Preference
Remote
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leave401k match4-day work week
5
years of professional experience
Results-driven Account Manager with expertise in enhancing client satisfaction and retention through effective communication and prompt issue resolution.
Work History
Account Manager
2 Years 10 Months- Managed account portfolios, ensuring timely delivery of services and resolving client issues promptly.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Conducted regular account reviews to identify opportunities for upselling and service enhancements.
- Collaborated with cross-functional teams to implement solutions that align with client needs and objectives.
- Analyzed market trends and competitor activities to inform strategic recommendations for clients.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Customer Service Representative
7 Months- Assisted patients in navigating healthcare systems and resolving inquiries efficiently.
- Provided accurate information regarding insurance benefits and coverage options to enhance patient understanding.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Home Health Aide
8 Months- Assisted clients with daily living activities, fostering independence and dignity.
- Administered personal care services to enhance client comfort and well-being.
- Monitored and documented client health status and changes in conditions.
- Implemented care plans collaboratively with healthcare professionals for optimal outcomes.
- Coordinated transportation and appointments to ensure timely access to medical services.
- Evaluated client needs regularly, adjusting care strategies to improve efficiency and satisfaction.
Claims Adjuster
8 Months- Evaluated and analyzed claims to determine coverage and settlement amounts.
- Conducted thorough investigations of claims to identify potential fraud or discrepancies.
- Collaborated with policyholders to gather necessary documentation for effective claims processing.
- Communicated findings and recommendations to stakeholders, ensuring clarity and transparency in decision-making.
- Resolved complex claim disputes, leveraging negotiation skills to reach fair settlements for all parties involved.
- Examined claims forms and other records to determine insurance coverage.
Education
Medical Assistant - Medical Assistant
- Honor Roll
- Awarded
- Elected Mentor
- 4.3 GPA
- Ranked in Top 1% of class
- Extracurricular Activities: Study Group Lead
Skills
Account management
Relationship management
Client relations
Sales forecasting
Client management
Customer service
Teamwork and collaboration
Timeline
Account Manager
ADT LLC
09.2023 - 07.2026Read More
Customer Service Representative
Convey Health Solutions
01.2023 - 08.2023Read More
Home Health Aide
Self Employed Services
05.2022 - 01.2023Read More
Claims Adjuster
Allstate Insurance Co
09.2021 - 05.2022Read More
UEI College
Medical Assistant from Medical Assistant
Read More