Stephanie Dunn
Las Vegas ,NV
Summary
Friendly and positive Answering Service Operator with successful career in call center settings. Proven success processing high volume of calls and maintaining efficiency in fast-paced environments. Dedicated to resolving customer issues quickly and thoroughly for excellent service. A customer service professional with proven track record in delivering exceptional communication and problem-solving skills. Adept at managing diverse client needs and resolving issues promptly, fostering reliable and supportive environment. Known for collaborative team efforts and adapting to dynamic operational requirements, ensuring optimal service outcomes.
Overview
8
8
years of professional experience
Work History
Answering Service Operator
HCAS
11.2021 - Current
- Maintained high level of customer service through friendly and polite demeanor.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Handled difficult situations calmly and professionally, demonstrating excellent conflict resolution skills when necessary.
Pharmacy Technician
Walgreens Pharmacy
10.2016 - Current
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Arts - Business Management
College of Southern Nevada
Las Vegas, NV05-2017
Skills
- Customer Service
- Empathy and patience
- Strong Organization
- Building Relationships
- Professionalism and Courtesy
- Social Perceptiveness
Timeline
Answering Service Operator
HCAS
11.2021 - Current
Pharmacy Technician
Walgreens Pharmacy
10.2016 - Current
Associate of Arts - Business Management
College of Southern Nevada
Similar Profiles
Mireya OlivarezMireya Olivarez
Customer Service Representative at HCASCustomer Service Representative at HCAS
Sandra IglesiasSandra Iglesias
Call Center Operator at HCAS Inc.Call Center Operator at HCAS Inc.
Timothy FeniorTimothy Fenior
Certified Clinical Medical Assistant at Wee Care PediatricsCertified Clinical Medical Assistant at Wee Care Pediatrics
Isaac CoxIsaac Cox
A1 NCOIC, Executive Administration at United States Air Force, USAFA1 NCOIC, Executive Administration at United States Air Force, USAF
Morgan BurdenMorgan Burden
Barista at Dutch BrosBarista at Dutch Bros