Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Durand

Clintonville,WI

Summary

Dedicated Lead CSR and Dispatcher Coordinator with a proven track record in customer service excellence and team leadership. Skilled in scheduling, staff training, and problem-solving to enhance operational efficiency.

Overview

27
27
years of professional experience

Work History

Lead CSR/Dispatcher Coordinator

Black-Haak Heating, Cooling, Plumbing & Electrical
Greenville, WI
03.2022 - Current
  • -Manage scheduling and dispatch operations for over 20 plumbing and electrical services.
  • -Lead CSR team, providing strategic guidance and support to six members.
  • -Manage customer inquires, service requests and follow-up communication
  • -Coordinated efforts with technicians, office personnel, and management to enhance operational efficiency and elevate customer satisfaction.
  • -Facilitated training and support for customer service staff to uphold exceptional service standards.

Lead Operations Supervisor

Mactel Telemessaging
Appleton, WI
05.1999 - 03.2022
  • -Supervised and Managed a team of 10 + employees, while overseeing daily operations.
  • -Coordinated employee scheduling, training and performance management.
  • -Ensured high-quality customer service and adherence to company standards.
  • -Resolved customer concerns and operational issues efficiently.
  • -Assisted with reporting, workflow improvements, & operational planning.
  • -Maintained strong communication between staff, management and clients.

Education

High School Diploma -

Central Lee
Donnellson
05-1998

Skills

  • Supervisory skills
  • Customer service Excellence
  • Team Leadership & Supervision
  • Staff Training & Development
  • Scheduling & Dispatch Coordination
  • Administrative Support
  • Customer Relations
  • Strong Written & Verbal Communication
  • Fast & Accurate Typing
  • Problem Solving
  • Multitasking & Organization
  • Quick Leaner
  • Dependable and Reliable

Timeline

Lead CSR/Dispatcher Coordinator

Black-Haak Heating, Cooling, Plumbing & Electrical
03.2022 - Current

Lead Operations Supervisor

Mactel Telemessaging
05.1999 - 03.2022

High School Diploma -

Central Lee