Stephanie Durand
Clintonville,WI
Summary
Dedicated Lead CSR and Dispatcher Coordinator with a proven track record in customer service excellence and team leadership. Skilled in scheduling, staff training, and problem-solving to enhance operational efficiency.
Overview
27
27
years of professional experience
Work History
Lead CSR/Dispatcher Coordinator
Black-Haak Heating, Cooling, Plumbing & Electrical
Greenville, WI
03.2022 - Current
- -Manage scheduling and dispatch operations for over 20 plumbing and electrical services.
- -Lead CSR team, providing strategic guidance and support to six members.
- -Manage customer inquires, service requests and follow-up communication
- -Coordinated efforts with technicians, office personnel, and management to enhance operational efficiency and elevate customer satisfaction.
- -Facilitated training and support for customer service staff to uphold exceptional service standards.
Lead Operations Supervisor
Mactel Telemessaging
Appleton, WI
05.1999 - 03.2022
- -Supervised and Managed a team of 10 + employees, while overseeing daily operations.
- -Coordinated employee scheduling, training and performance management.
- -Ensured high-quality customer service and adherence to company standards.
- -Resolved customer concerns and operational issues efficiently.
- -Assisted with reporting, workflow improvements, & operational planning.
- -Maintained strong communication between staff, management and clients.
Education
High School Diploma -
Central Lee
Donnellson05-1998
Skills
- Supervisory skills
- Customer service Excellence
- Team Leadership & Supervision
- Staff Training & Development
- Scheduling & Dispatch Coordination
- Administrative Support
- Customer Relations
- Strong Written & Verbal Communication
- Fast & Accurate Typing
- Problem Solving
- Multitasking & Organization
- Quick Leaner
- Dependable and Reliable
Timeline
Lead CSR/Dispatcher Coordinator
Black-Haak Heating, Cooling, Plumbing & Electrical
03.2022 - Current
Lead Operations Supervisor
Mactel Telemessaging
05.1999 - 03.2022
High School Diploma -
Central Lee