Stephanie Durand
Hudson,NH
Summary
Results-driven healthcare leader offering 11 years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives and outperform business targets. Known for creating lasting relationships with both patients and team members alike.
Overview
12
12
years of professional experience
Work History
Clinical Operations Coordinator
Northeast Mens Health
Salem, NH
10.2025 - Current
- Lead cross-functional teams to enhance patient care processes and optimize operational
- Collaborate with healthcare providers to streamline patient onboarding procedures and enhance satisfaction.
- Conduct performance evaluations for staff members
- Recruit, train and mentor new employees
- Oversee daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
- Regularly evaluate employee performance and provided feedback
Medical Assistant
Northeast Mens Health
Salem, NH
12.2020 - Current
- Administered injections and performed basic laboratory tests, basic vital signs and patient intake
- Managed appointment scheduling, enhancing patient access and minimizing wait times
- Educated patients on treatment plans and medication usage
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality.
Regional Operations Manager
Northeast Men’s Health
04.2023 - 10.2025
- Assist with the recruitment, hiring, firing and training of new staff
- Chart audits and staff monitoring to ensure proper documentation
- Write and present annual performance reviews
- Monitor financial yields by developing ideas and strategies as a team to push to meet financial goals of each office
- Provide coverage as a Medical Assistant both administratively and clinically when needed
- Works closely with HR to process payroll, timecard/pto/sick time management
- Roll out new protocols as well as help to develop new protocols and SOP’s
- Managed vendor relationships to ensure quality service
- Supervised operations staff and kept employees compliant with company policies and procedures.
Lead Medical Assistant
Planned Parenthood
Derry, NH
02.2015 - 12.2020
- Provided both clinical and administrative assistance; working as a team to develop a smooth and consistent patient flow in a no-profit medical facility.
- Prepares patients for examination by completing a basic patient intake with vital signs and phlebotomy as necessary
- Assists with providing thorough education to patients regarding safer sex practices, birth control options, transgender care and overall well-being care
- Administration of injections, performing phlebotomy
- Insurance and copay verification as well as sliding scale fees
Stock Associate
Michael Kors
Merrimack, NH
04.2014 - 05.2017
- Daily agenda consisted of working both the stock and showroom floor, unloading boxes as well as stacking shelves with products for customers.
- Perform inventory management and documentation with each order received
- Provided consistent customer service by assisting customers in making a choice of purchase with luxury items such as handbags, jewelry or clothing
- Displaying visuals of new and previous seasons merchandise
Education
Associate Degree - Science – Medical Assisting
Manchester Community College
01.2015
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NHTI
01.2013
High School Diploma - undefined
LONDONDERRY HIGH SCHOOL
01.2012
Timeline
Clinical Operations Coordinator
Northeast Mens Health
10.2025 - Current
Regional Operations Manager
Northeast Men’s Health
04.2023 - 10.2025
Medical Assistant
Northeast Mens Health
12.2020 - Current
Lead Medical Assistant
Planned Parenthood
02.2015 - 12.2020
Stock Associate
Michael Kors
04.2014 - 05.2017
High School Diploma - undefined
LONDONDERRY HIGH SCHOOL
undefined
NHTI
Associate Degree - Science – Medical Assisting
Manchester Community College