Reilly Dodge
Missoula,Montana
Summary
Detail-oriented healthcare administrative professional with experience supporting front-office operations in a busy chiropractic clinic. Skilled in patient coordination, appointment scheduling, insurance verification, billing support, and maintaining accurate EMR documentation while ensuring HIPAA compliance. Brings additional leadership experience from managing high-volume wellness salon operations, including staff training, customer relationship management, inventory oversight, and marketing initiatives that contributed to significant revenue growth. Known for strong communication, organization, and the ability to manage multiple responsibilities in fast-paced environments while delivering exceptional patient and client experiences.
Overview
7
7
years of professional experience
Work History
Clinical Operations Coordinator
Practice Health Chiropractic
Missoula, Montana
03.2023 - Current
- Coordinated patient care from check-in through treatment, enhancing patient experience and satisfaction.
- Managed front-office scheduling, confirmations, rescheduling, and follow-ups, optimizing clinic operations in a high-volume environment.
- Maintain accurate patient documentation within EMR systems while ensuring HIPAA compliance.
- Coordinate with a third-party billing company on claims processing, payment posting, and account reconciliation.
- Verify insurance benefits, collect co-pays, process payments, and assist with patient billing inquiries.
- Communicated with patients regarding insurance coverage and financial responsibilities, promoting transparency and understanding.
- Support clinic workflow by organizing patient files, treatment documentation, and visit readiness.
- Manage incoming calls, appointment requests, and patient inquiries professionally and efficiently.
Tanning Salon Manager
Sunkissed Tanning Salon
Missoula, Montana
07.2022 - 03.2023
- Managed daily salon operations including scheduling, customer service, and retail product sales.
- Collaborated with ownership on marketing strategies that boosted salon revenue by 50% in nine months.
- Cultivated client relationships to enhance repeat business and foster customer loyalty.
- Educated clients on tanning procedures, safety practices, and product options.
- Trained new employees and supported operational procedures for a newly established business.
- Oversaw inventory management, product displays, ordering, and daily operational tasks.
- Handled opening and closing procedures and daily sales reconciliation.
Tanning Salon Manager
Rayz of Lite Tanning Salon
Missoula, Montana
09.2019 - 07.2022
- Delivered exceptional customer service while managing front-desk operations in a high-traffic salon environment.
- Enhanced sales performance by providing tailored service and product recommendations.
- Developed long-term client relationships contributing to strong repeat business and client retention.
- Trained new employees on operations, service standards, and product knowledge.
- Managed daily cash reconciliation and payment processing.
- Oversaw opening and closing procedures while supporting overall salon operations.
Education
High School -
Sentinel High School
Missoula, Montana06-2021
Skills
- Patient Intake & Care Coordination
- Insurance Verification & Billing Coordination
- Electronic Medical Records (EMR/EHR)
- HIPAA Compliance
- Appointment Scheduling & Workflow Management
- Front Office Operations
- Patient Check-In / Check-Out
- Payment Processing & Co-Pay Collection
- Payment processing
- Healthcare Administration
- Client Relationship Management
- Staff Training & Team Leadership
- Business & Operations
- Sales Performance & Revenue Support
- Inventory Management & Ordering
- Marketing & Promotional Support
- Phone & Client Communication
Timeline
Clinical Operations Coordinator
Practice Health Chiropractic
03.2023 - Current
Tanning Salon Manager
Sunkissed Tanning Salon
07.2022 - 03.2023
Tanning Salon Manager
Rayz of Lite Tanning Salon
09.2019 - 07.2022
High School -
Sentinel High School