Tania Arana
Miami,FL
Summary
Energetic and compassionate healthcare professional with over 15 years of experience in patient care coordination, clinical admissions, sales experience on DME and administrative support. Adept at managing referrals, verifying insurance, and streamlining communication between patients, providers, and healthcare teams. Bilingual in English and Spanish, with a strong commitment to delivering exceptional service and improving patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Intake Care Coordinator
Leva Women Center
01.2024 - Current
- Manage incoming prescriptions and ensure accurate processing.
- Coordinate payment and shipment logistics.
- Support healthcare provider offices and assign educators for patient outreach.
- Educate and coach women on pelvic health goals.
- Maintain CRM records and verify completeness of medical orders.
- Translator and sales support for Spanish-speaking patients using pelvic floor equipment; facilitated clear communication and guided clients through the sales process to ensure successful outcomes
Patient Care Coordinator & Clinical Admissions Coordinator
Optum RX – United Healthcare Group
01.2019 - 02.2024
- Handled high-volume calls from patients, providers, and sales reps.
- Processed referrals and admissions in compliance with regulations.
- Verified insurance eligibility and coordinated with hospitals and agencies.
- Managed intake, census, and prior authorizations across multiple systems.
- Provided timely support and information to cross-functional teams.
Referral Specialist
Mount Sinai Medical Center
04.2018 - 04.2019
- Secured specialist referrals and diagnostic authorizations via EPIC.
- Scheduled appointments and ensured insurance data accuracy.
- Facilitated patient admissions, transfers, and discharges.
- Communicated with physicians and nurses to optimize patient flow.
Data Base Associate
Cigna
06.2013 - 05.2015
- Verified and updated third-party vendor data for claims processing.
- Managed demographic updates and duplicate record resolutions.
- Delivered consistent performance in deadline-driven environments.
- Provided customer service support to doctors and office staff.
Education
Bachelor of Arts - Psychology
Florida International University
01.2016
Associate of Arts - Psychology
Miami Dade College
Minor - Women Studies
Florida International University
Skills
- Patient Intake & Care Coordination
- Insurance Verification & Authorization
- CRM & EMR Systems (Epic, Outlook, Excel)
- Referral Management & Admissions
- Bilingual Communication (English/Spanish)
- HIPAA Compliance & Data Accuracy
- Customer Service & Relationship Building
- Fast-paced, Multitasking Environments
- Sales Experience on DME
Certification
2-40 FL Health License
Languages
Spanish
Full Professional
Timeline
Intake Care Coordinator
Leva Women Center
01.2024 - Current
Patient Care Coordinator & Clinical Admissions Coordinator
Optum RX – United Healthcare Group
01.2019 - 02.2024
Referral Specialist
Mount Sinai Medical Center
04.2018 - 04.2019
Data Base Associate
Cigna
06.2013 - 05.2015
Associate of Arts - Psychology
Miami Dade College
Bachelor of Arts - Psychology
Florida International University
Minor - Women Studies
Florida International University