Stephanie Dwyer Ellis
Milwaukie
Summary
Accomplished Escrow Officer and Certified Pharmacy Technician with a proven track record at Stewart Title and Escrow. Excelled in managing escrow transactions, enhancing customer satisfaction, and mastering medication dispensing. Known for exceptional problem-solving abilities and meticulous attention to detail in document preparation and review. Demonstrated expertise in real estate processes and insurance billing, ensuring compliance and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Escrow Officer
Stewart Title and Escrow
11.2017 - 01.2025
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
Certified Pharmacy Technician
Postal Prescription Services
08.2019 - 08.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Certified Pharmacy Technician
Ardon Health
06.2016 - 11.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician
Walgreens
01.2013 - 06.2016
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Certificate of Technical Studies - Pharmacy
Carrington College
Portland, OR02-2013
High School Diploma -
Ukiah High School
Ukiah, CA06-1986
Skills
- Closing document preparation
- Problem-solving skills
- Title document review
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Filling prescriptions
- Notary public certification
- Manual and automated medication dispensing
- Escrow standards
- Loan document review
- Real estate closing processes
- Real estate transactions
Certification
Washington and Oregon Notaries
Washington LPO- pending
Oregon CPT
PTCB
Timeline
Certified Pharmacy Technician
Postal Prescription Services
08.2019 - 08.2020
Escrow Officer
Stewart Title and Escrow
11.2017 - 01.2025
Certified Pharmacy Technician
Ardon Health
06.2016 - 11.2017
Certified Pharmacy Technician
Walgreens
01.2013 - 06.2016
Certificate of Technical Studies - Pharmacy
Carrington College
High School Diploma -
Ukiah High School
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