Stephanie Echevarria Salgado
EnCircle
Inwood,WV
2
Languages
8
years of professional experience
Bilingual professional with expertise in customer service, case management, compliance operations, and regulatory documentation in federally regulated environments. Proven ability to build relationships, coordinate client needs, and handle sensitive information. Skilled in data integrity, audit readiness, and database management, effectively managing multiple priorities to enhance operational efficiency and compliance.
Work History
Safe Release Specialist
3 Years 7 Months- Oversaw management and maintenance of confidential case files to ensure compliance with HIPAA federal regulations.
- Ensured adherence to documentation standards and facilitated audit preparedness to support quality assurance initiatives.
- Performed comprehensive audits and quality assessments to uphold regulatory standards, implementing corrective actions for ongoing improvement.
- Executed collection, processing, and secure transmission of biometric data utilizing HHS digital fingerprinting system.
- Maintained accurate data entry and effectively managed various case management systems to streamline operations.
- Identified compliance risks and coordinated with teams to enhance operational processes and resolve discrepancies.
- Resolved customer inquiries in English and Spanish, enhancing communication with diverse clientele.
- Provided bilingual communication, interpretation, and document translation to enhance client engagement and service delivery.
- Delivered exceptional customer service with timely communication and proactive problem-solving.
Bilingual Staffing Specialist
7 Months- Coordinated recruitment efforts to match candidates with client staffing needs.
- Developed and maintained relationships with clients to ensure satisfaction and address concerns.
- Streamlined onboarding processes by implementing best practices for new hires.
- Conducted interviews and assessed candidate qualifications for various roles.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
- Developed and facilitated new-hire orientations.
- Processed payroll while ensuring compliance with labor laws and company policies.
Inventory Control Auditor
7 Months- Conducted comprehensive audits of inventory accuracy and compliance with established procedures.
- Collaborated with warehouse teams to identify discrepancies and implement corrective actions.
- Utilized inventory management software to track stock levels and streamline reporting processes.
- Liaised with cross-functional teams to resolve inventory-related issues and optimize operational workflows.
- Conducted physical counts of products regularly, verifying quantities against system records for precise tracking.
- Maintained accurate records of all inventory transactions, ensuring data integrity and transparency.
- Processed damaged goods and completed wasted inventory paperwork.
- Maintained control of cycle counts, physical inventory and discrepancy research.
Sales Associate/Cashier
3 Years 1 Month- Maintained product knowledge to effectively assist customers with inquiries and purchases.
- Collaborated with team members to optimize store merchandising and presentation standards.
- Trained new associates on operational procedures and company policies for consistent service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Master of Science - Information Security
Bachelor of Arts - Criminal Justice - Criminal Investigation
- 3.75 GPA
- magna cum laude graduate
- Honor Roll: Rector's List 3 consecutive years (3.85+ GPA)
Skills
HIPAA Compliance & Data Privacy
Regulatory compliance & Risk management
Data privacy
Database management
Data Entry
Data Integrity
& Database Management
Case Management Systems
Information Security Fundamentals
Microsoft Office Suite (Excel
Word
Outlook)
Client Relations & Customer Service
Bilingual Communication (Spanish & English)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Safe Release Specialist
EnCircle
11.2022 - 06.2026Read More
Bilingual Staffing Specialist
Surge Staffing
03.2022 - 10.2022Read More
Inventory Control Auditor
DB Schenker
08.2021 - 03.2022Read More
Sales Associate/Cashier
Foot Locker Inc.
06.2018 - 07.2021Read More
Inter American University of Puerto Rico
Master of Science from Information Security
Read More
Inter American University of Puerto Rico
Bachelor of Arts from Criminal Justice - Criminal Investigation
Read More