Stephanie Ely
Providence,RI
Summary
Reliable employee seeking remote position. Offering excellent communication and good judgment.
Overview
16
16
years of professional experience
Work History
Dispenser, Service Shopper
Walmart 2283, Instacart
09.2021 - Current
- Handheld touch computer/computer use
- Answering OGP phone/high call volume
- Problem solving
- Customer specialist
- Physically demanding, fast paced position/Lifting up to 50lbs/reaching/bending/squatting/on your feet for 8 hour shift
- Multitasking
- Collecting and dispensing orders (ambient, cooler, freezer) from the warehouse to customers at the outdoor pickup location in all weather conditions
Full Service Shopper
Instacart
12.2019 - 08.2021
- Full service shopping
- Orders via Instacart App
- Fast paced
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Loaded and unloaded orders at customer's homes or locations
- Select items ordered by clients in a timely manner
- Communication with customers and Instacart
- Delivery/Driver
Sales Associate/Customer Service
Exceptions Consignment
09.2017 - 11.2019
- Jill of all trades
- Sold Clothing Accessories Housewares
- Provided outstanding customer service
- In store sales
- Helped customers have a good shopping experience
- Operated cash register
- Inspected/Processed incoming items from over 1000 active consignors
- Visual Displays (set up/break down)
- Floor
- Open/Close
- Managed company social media
- Greeted customers
- Managed customer accounts
- Resolved customer issues
- POS via credit/debit/Apple Pay/check
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Bartender/Server
Makos Bar and Grill
05.2000 - 09.2010
- Cultivated warm relationships with regular customers
- Tended bar
- Explained menu options to guests
- Served beverage/food orders to patrons
- Organized bar inventory
- Cash handling duties
- Maintained bar glassware
- Organized the bar area
- Open/Close
- High volume
- Filled drink orders for wait staff
- Presented receipts and collected payments
- Verified customer identification (IDs)
- Cleaned the bar at closing
- Prepared drinks
Education
High school diploma or GED -
Willingboro High School
Willingboro, NJSkills
- Social Media Management
- Bartending
- Cash handling
- Customer service
- Responding to customer situations with sensitivity
- Retail Customer Service
- Comprehending and responding to retail customer needs
- Counting cash, processing transactions, following written procedures
- Mobile Ordering Understanding
- Mobile Applications
- Accurate Money Handling
- Online Ordering Familiarity
- Payment Processing
- Cash Register Operations
- Verbal and Written Communication
- Inquiry Response
- Hospitality and Accommodation
- Personalized Support
- Efficient Time Management
- Visual Displays
- Effective Multitasking
- Order Reviews
- Client Service
- Customer Relations
- Service Quality
- Credit and Debt Card Processing
- Productivity Performance
- Phone/Computer Systems
- Cash Counting
- Corrective Actions
- Efficient Service
- Customer Accounts Management
- Serve Customers
- Compliance Requirement
- Telephone reception
- Team goals
- Order Coordination
- Special Assignments
Timeline
Dispenser, Service Shopper
Walmart 2283, Instacart
09.2021 - Current
Full Service Shopper
Instacart
12.2019 - 08.2021
Sales Associate/Customer Service
Exceptions Consignment
09.2017 - 11.2019
Bartender/Server
Makos Bar and Grill
05.2000 - 09.2010
High school diploma or GED -
Willingboro High School