Stephanie Emory
Charles City,VA
Summary
Proactive Sales Development Representative with extensive experience in customer interaction roles including customer greeter, deli worker, and server. Demonstrated success in enhancing customer satisfaction, handling inquiries, and resolving complaints professionally. Skilled in CRM management, lead qualification, and problem-solving, bringing a goal-oriented mindset to advance career opportunities.
Overview
4
4
years of professional experience
Work History
Sales Development Representative
Onesource Solutions
111 Corporate Office Dr
08.2023 - Current
- Assisted clients in establishing utility services and connections
- Directed and managed phone calls to effectively address account holders' wants and needs.
- Directed and managed phone calls to effectively address account holders' wants and needs.
Customer Greeter
Clement Ford Automotive
1075 W Terra Lm
09.2022 - 08.2023
- Directed and managed phone calls to effectively address account holders' wants and needs.
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Demonstrated strong communication skills while answering questions about various products or services available instore.
- Managed customer inquiries, directing them to appropriate departments or staff members for further help.
- Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
- Collaborated with fellow greeters and team members to create a cohesive and effective front-of-store presence.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
Deli Worker
SmokeHouse Market
16806 Chesterfield Airport Rd
11.2021 - 01.2023
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Server
Big Sticky's BBQ
180 E Cherry St
02.2021 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Applebee's Grill + Bar
11977 Saint Charles Rock Rd
11.2020 - 12.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
No Degree - Completed 10th Grade
Ritenour Sr. High School
St Louis, MOGED -
Saint Charles Community College
4601 Mid Rivers Mall Dr06.2025
Skills
- Cold-calling
- Goal-oriented mindset
- Customer Relationship Building
- Lead Qualification
- Objection handling
- CRM Management
- CRM Tracking
- Problem-Solving
- Attention to Detail
- Multitasking
Timeline
Sales Development Representative
Onesource Solutions
08.2023 - Current
Customer Greeter
Clement Ford Automotive
09.2022 - 08.2023
Deli Worker
SmokeHouse Market
11.2021 - 01.2023
Server
Big Sticky's BBQ
02.2021 - 11.2021
Server
Applebee's Grill + Bar
11.2020 - 12.2020
No Degree - Completed 10th Grade
Ritenour Sr. High School
GED -
Saint Charles Community College