Stephanie Enriquez
Highlands Ranch,CO
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Experienced with legal research, drafting legal documents, and case management. Utilizes organizational skills and attention to detail to ensure accuracy and compliance with legal standards. Knowledge of legal procedures and effective communication skills to support attorneys in achieving favorable outcomes.
Overview
5
5
years of professional experience
Work History
Receptionist
My Rights Immigration Law Firm
Denver, CO
02.2026 - Current
- Managed front desk operations, ensuring smooth client intake and appointment scheduling.
- Facilitated communication between clients and legal team, enhancing service efficiency.
- Maintained organized filing systems for client documents, improving retrieval processes.
- Coordinated office supplies and equipment maintenance to support daily operations.
- Translated USCIS interviews to their guidelines.
Customer Service Associate
The Home Depot Inc
Greenwood, CO
02.2021 - 06.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Legal Assistant
Hernandez and Associates P.C
Denver, CO
09.2024 - 01.2026
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Experience in Removal Proceedings and SIJS cases
Education
Associate of Arts - Political Science
Community College of Denver
Denver, CO12-2023
High School Diploma -
School Active 20-30 Albert Einstein
Delicias, Chihuahua, MX06-2020
Skills
- Collaborative Environments
- Customer Service and Assistance
- Interpretation and Translation Services
- Calendar management
- Legal document preparation
- Document drafting
Languages
Spanish
Native or Bilingual
Education Summary
- Associate of Arts, Community College of Denver, Political Science, Denver, CO, 12/01/23
- High School Diploma, School Active 20-30 Albert Einstein, Delicias, Chihuahua, MX, 06/01/20
Timeline
Receptionist
My Rights Immigration Law Firm
02.2026 - Current
Legal Assistant
Hernandez and Associates P.C
09.2024 - 01.2026
Customer Service Associate
The Home Depot Inc
02.2021 - 06.2025
High School Diploma -
School Active 20-30 Albert Einstein
Associate of Arts - Political Science
Community College of Denver