Stephanie Espino
Edgewood,WA
Summary
Expert retail sales professional offering 12 years of experience in retail customer service, management and administrative support. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge in team management with the ability to coordinate and collaborate with others on any team as well as work in an ever changing environment.
Overview
12
12
years of professional experience
Work History
Cashier Manager
La Central
01.2012 - Current
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted customers with various cash & card transactions while building rapport and ensuring a positive customer experience
- Experienced in working with diverse clientele and coworkers, knowledgeable in customer de escalation
- Conducted international money transfers while maintaining customer confidentiality and up to date records
- Balanced cash drawers at the start and end of each shift as well as prepared and deposited business deposits
- Met and exceeded sales goals during various promotional and seasonal periods
- Assisted with budgeting and maintained store inventory; vendor ordering, communication, loss prevention and business to business sales
- Trained new cashiers/hires on organizational policies, cash handling and customer service to maintain a highly skilled team; conducted performance evaluations
Education
High School Diploma -
Auburn Riverside High School
Auburn, WA06.2012
Skills
- Effective Working Relationships
- Customer Service
- Employee Performance Evaluations
- Financial Recordkeeping
- Team Leadership
- Inventory Records
- Effective Working Relationships
- Financial & Inventory Recordkeeping
- Team Leadership & Management
- Problem Solving
- Written & Oral Communication
- Critical Thinker
Languages
Spanish
Full Professional
Timeline
Cashier Manager
La Central
01.2012 - Current
High School Diploma -
Auburn Riverside High School
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