Stephanie Espinosa
Naples,FL
Summary
Dynamic professional with a proven track record at DC Consultant Law Firm, excelling in billing accuracy and customer satisfaction. Proficient in QuickBooks and CRM software, I leverage strong communication skills to negotiate favorable payment terms and enhance client relationships, driving improved cash flow and operational efficiency.
Overview
4
4
years of professional experience
Work History
Billing Assistant/Sales Account Manager
DC Consultant Law Firm
12.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Produced and mailed invoices, payment reminders, and financial notices.
- Supported month-end closing activities by reconciling accounts and preparing financial reports as needed.
- Contacted customers and third party payers to pursue payments.
- Negotiated favorable payment terms with clients during contract discussions or renewals, resulting in improved cash flow for the business.
- Used data entry skills to accurately document and input statements.
Account Manager
MW Management Group
03.2021 - 12.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Education
GED -
Miami Dade College
Miami, FL05-2017
Skills
- Tracking spreadsheets
- Accounts Management
- Payment tracking
- Data entry proficiency
- Accuracy and precision
- FLUENT IN Spanish/English
- Billing software CRM/ClearACH
- Account updates
- QuickBooks experience
- Customer service
- Multitasking and organization
Timeline
Billing Assistant/Sales Account Manager
DC Consultant Law Firm
12.2024 - Current
Account Manager
MW Management Group
03.2021 - 12.2024
GED -
Miami Dade College
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