Stephanie Farley
Carson City,NV
Summary
Results-driven practice manager with expertise in maximizing practice revenue through strategic insurance billing and efficient patient scheduling. Demonstrated success in optimizing operations to improve patient satisfaction and loyalty. Strong communicator with a focus on team collaboration to achieve organizational goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Office Manager
Walter G. Robison DDS
04.2015 - 05.2024
- Implemented new electronic records management system, increasing office efficiency and data access.
- Managed financial responsibilities including budgeting, forecasting, expense tracking, and profit analysis.
- Streamlined appointment scheduling and insurance claims, improving patient satisfaction and workflow efficiency.
- Collaborated with dentists to create tailored treatment plans, boosting practice profitability and patient outcomes.
- Maintained confidentiality of patient records, ensuring compliance with HIPAA regulations.
- Resolved patient concerns effectively, fostering strong client relationships and loyalty.
- Delivered exceptional customer service by addressing inquiries via phone and email, strengthening patient relationships.
- Cultivated a professional atmosphere, encouraging referrals through strong patient relationships.
Office Administrative Assistant
Incline Dental
03.2013 - 04.2015
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Drafted professional business documents for managers and executives, enhancing communication and clarity.
- Facilitated staff meetings by preparing agendas and documenting minutes for effective follow-up.
- Supported staff with administrative tasks, maintaining compliance with office protocols.
- Processed incoming invoices for payment in a timely manner.
- Sorted mail daily for distribution throughout the organization.
- Assisted with payroll preparation and entered data into a cumulative payroll document.
Office Manager
Duane E Christian DMD
Carson City, Nevada
01.1994 - 02.2013
- Managed office operations and ensured a smooth workflow for dental practice.
- Developed and implemented office policies that streamlined operations and improved compliance.
- Trained and supervised administrative staff to ensure compliance with procedures.
- Coordinated scheduling and maintained patient appointment records to optimize workflow.
- Handled patient inquiries and resolved issues, contributing to high satisfaction levels.
Dental Insurance Coordinator
Bauter and Holmes
06.1989 - 01.1994
Education
Dental Production And Collection -
The Jameson Group
Oklahoma City01-2009
Dental Management -
Levin Group Inc
Las Vegas, NV01-2005
Dental Management -
Pride Institute
Carson City, NV06-1999
Real Estate -
Northern Nevada Real Estate School
Reno, NV01-1991
High School Diploma -
Wooster High School
Reno, NV06-1989
Skills
- Dental Office Management
- Bookkeeping and bank reconciliation
- Payroll
- Scheduling to goal objectives
- Website design
- Insurance Billing
- Electronic Dental Record (EDR)
- Treatment Planning
- Schedule Management
- HIPAA Compliance
- Infection Control
- Operational Efficiency
- Staff Management
- Decision-Making
- Problem-solving abilities
- Multitasking Abilities
- Teamwork and Collaboration
- Excellent Communication
- Professional and Courteous
- Attention to Detail
- Dental software proficiency
- Excellent Communication
Certification
- NV Notary
Timeline
Office Manager
Walter G. Robison DDS
04.2015 - 05.2024
Office Administrative Assistant
Incline Dental
03.2013 - 04.2015
Office Manager
Duane E Christian DMD
01.1994 - 02.2013
Dental Insurance Coordinator
Bauter and Holmes
06.1989 - 01.1994
Dental Production And Collection -
The Jameson Group
Dental Management -
Levin Group Inc
Dental Management -
Pride Institute
Real Estate -
Northern Nevada Real Estate School
High School Diploma -
Wooster High School