Stephanie Faust
Summary
Customer Service Manager with over 7 years of progressive experience in inventory control, leadership, and customer service engagement. Leveraging expertise in Microsoft Office and sales to enhance operational efficiency and customer service satisfaction. Committed to innovative strategies that optimize team performance and drive business growth.
Overview
7
7
years of professional experience
Work History
Cycle Count Coordinator
Kelly Services / Depuy Synthes
05.2023 - 05.2024
- Coordinates physical inventories, cycle counts, and inventory planning to maintain optimal stock levels.
- Compile and analyze stock control records to identify trends and inform inventory decisions.
- Conduct cycle counts, verify inventory accuracy, and resolve inventory discrepancies to ensure data integrity.
- Audit Warehouse locations and troubleshoot inventory inaccuracies for efficient operations.
- Generate reports on inventory trends, shortages, and back orders to inform management.
- Streamlines inventory processes for enhanced accuracy and operational efficiency.
- Enhances stock record accuracy, significantly reducing discrepancies.
- Implements cutting-edge inventory management strategies to optimize stock levels.
- Assists team in resolving inventory issues, ensuring smooth warehouse operations.
- Conducts thorough audits to maintain and improve inventory system integrity.
Sales Executive
Freedman's Office Furniture
04.2022 - 05.2023
- Responsible opening and closing of the office, ordering office supplies, scheduling appointments
- Establish relationships with customers while informing them of our products and services
- Create and review customer orders for accuracy
- Responsible for ensuring an exceptional customer experience throughout the office.
- Fostered strong customer relationships, elevating service quality and satisfaction.
- Championed a customer-first approach, significantly improving office visit experiences.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Supervisor
Total Wine and More
10.2017 - 04.2022
- Built customer relationships and informed them about products and services.
- Handled customer service tasks including inventory control, online orders, and resolving complaints.
- Reported daily on inventory, sales, and team activities to upper management ensuring transparency.
- Developed a sales-focused environment by mentoring team members, boosting overall store performance.
- Supervised and trained 10-20 team members, ensuring adherence to inventory and customer service protocols.
- Boosted team productivity by implementing efficient inventory systems.
- Enhanced customer satisfaction through meticulous attention to order accuracy.
- Cultivated a supportive team environment that encouraged skill development.
- Streamlined order processes, enhancing fulfillment efficiency.
- Pioneered customer engagement strategies to boost brand loyalty.
- Elevated store revenue by optimizing product placement and marketing tactics
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High school diploma -
Mitchell High School
05.1997
Skills
- Resourceful visionary and savvy leader Offering a rich mix of experience in customer service, inventory control, passionate selling, and human resources Outstanding ability to cultivate relationships with customers, staff, and executive personnel Experienced with proprietary inventory control software as well as Microsoft Office 365 (Word, Excel, Power Point) as well as other various software
- Warehouse Operations
- Customer Service
- Stocking and Organization
- Shipping and receiving
- Warehouse Organization
- Material Handling
- Heavy Lifting
- Order picking and processing
- Inventory Counts
- Inventory organization
Timeline
Cycle Count Coordinator
Kelly Services / Depuy Synthes
05.2023 - 05.2024
Sales Executive
Freedman's Office Furniture
04.2022 - 05.2023
Supervisor
Total Wine and More
10.2017 - 04.2022
High school diploma -
Mitchell High School