Stephanie Ferneding
Logistics & Training Manager | Strategic Operations Leader | Power BI & Tableau Trained Professional
Lawrenceburg,IN
Summary
Versatile logistics and operations professional with 11+ years of experience managing high-volume freight coordination, customer relationships, and strategic sales pipelines. Proven leader in staff training and development, known for designing effective learning solutions that drive performance and compliance. Certified in Power BI and Tableau, with growing expertise in data visualization and analysis to support decision-making and optimize logistics workflows. Collaborative, adaptable, and results-oriented—skilled at blending operational knowledge with analytical insights to enhance efficiency, service quality, and team success.
Overview
13
13
years of professional experience
7
7
Certifications
Work History
Logistics Account Manager
Lighthouse Transportation Services
Covington, KY
06.2017 - Current
- Serve as the primary liaison for customer inquiries, delivering timely and accurate shipment updates to ensure exceptional service and transparency.
- Oversee daily logistics operations, managing the movement of 80–100 loads, while ensuring precise documentation and compliance with company policies.
- Negotiate contracts and service rates with carriers and customers, consistently achieving cost savings without compromising service quality.
- Lead the training and development of a high-performing team, emphasizing rapid onboarding, safety adherence, and continuous process improvement.
- Leverage Power BI and Tableau to design and implement dashboards that track operational KPIs, enhance decision-making, and optimize logistics workflows.
- Develop and execute customer-focused strategies that boost satisfaction and loyalty through customized logistics solutions and streamlined processes.
- Established a learning culture within the organization, encouraging continuous professional development for all staff members.
- Delivered impactful trainings across multiple formats such as classroom instruction, webinars, or one-on-one coaching sessions based on participant requirements.
- Provided ongoing support and guidance for employees post-training, ensuring long-term retention and application of learned skills in their day-to-day roles.
Logistics Account Manager
TQL
Cincinnati, OH
02.2012 - 06.2016
- Conducted a thorough market analysis to identify expansion opportunities, informing senior leadership to support strategic decision-making.
- Developed and implemented training programs on logistics management best practices, enhancing team knowledge and performance.
- Managed customer relations, ensuring timely communication of shipment information and updates, and oversaw the accurate collection and distribution of shipment documentation.
- Oversaw the maintenance of a significant account with consistent performance, averaging $12,000 in weekly revenue, and successfully negotiated carrier contracts to minimize shipping expenses.
- Increased client satisfaction by streamlining logistics processes and implementing cost-effective strategies.
Education
High School Diploma -
William Henry Harrison Highschool
Harrison, OH05.2000
Some College (No Degree) - Business Analytics
Cincinnati State Technical And Community College
Cincinnati, OHSkills
Logistics Operations
Organizing Shipments
Transportation Management
Supply Chain Development
Quality Assurance Standards / Procedures Compliance
Vendor and Staff Relations
Team management
Mentoring
Facilitation techniques
Data analysis
Data visualization and presentations
Customer service
Computer skills
Teamwork and collaboration
Friendly, positive attitude
Certification
Advanced Data Visualization with Tableau
Timeline
Data Modeling in Power BI
06-2025
Data Analysis and Visualization with Power B
06-2025
Creative Designing in Power BI
06-2025
Deploy and Maintain Power BI Assets and Capstone project
06-2025
Advanced Data Visualization with Tableau
03-2025
Data Analysis with Tableau
03-2025
Communicating Data Insights with Tableau
03-2025
Logistics Account Manager
Lighthouse Transportation Services
06.2017 - Current
Logistics Account Manager
TQL
02.2012 - 06.2016
High School Diploma -
William Henry Harrison Highschool
Some College (No Degree) - Business Analytics
Cincinnati State Technical And Community College