Stephanie Fitch
El Cajon,CA
Summary
Motivated event manager bringing several years of experience delivering small to large-scale events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Military Event Manager
USS Midway Museum
San Diego, CA
11.2022 - Current
- Served as primary contact person responsible for responding to inquiries about all military related events.
- Led the successful coordination of 300+ military events in 2023
- Resolved any issues that arose during the course of an event in a timely manner.
- Managed client inquiries and issues through various communication platforms to provide outstanding customer support.
- Managed on-site logistics during events, such as registration set-up, audio and visual setup and breakdown.
- Created detailed timelines for the execution of each event.
Group Rooms Coordinator
Westin San Diego Gaslamp Quarter
San Diego, CA
10.2019 - 10.2021
- Ensured maximization of group sales revenue and fulfilled occupancy targets through efficient handling of hotel room blocks
- Drove contract revisions to increase hotel revenue while ensuring client satisfaction
- Analyzed post-event data to ensure accurate commission pay-outs, attrition monitoring, and billing accuracy
- Managed guest room inquiries and coordinated changes with hotel departments
Catering & Convention Services Coordinator
Westin San Diego Gaslamp Quarter
San Diego, CA
10.2016 - 10.2019
- Collaborated with Catering and Convention Services Managers to plan and execute hotel events
- Managed the organization of in-house events including celebrations, trainings, and holiday parties.
- Effectively communicate Banquet Event Orders and updates to ensure the operational team is well-prepared for group arrivals.
- Handled commission processing and administrative functions for Catering & Convention Services Department with post-event data
Education
Bachelor of Arts - Communications
California State University - San Marcos
San Marcos, CA05-2016
Skills
- Team leadership and supervision
- Catering Coordination
- Client meetings
- Customer service-driven
- Budgeting and finance
- Vendor coordination
Languages
Japanese
Professional
Certification
- Notary Public
References
References available upon request.
Timeline
Military Event Manager
USS Midway Museum
11.2022 - Current
Group Rooms Coordinator
Westin San Diego Gaslamp Quarter
10.2019 - 10.2021
Catering & Convention Services Coordinator
Westin San Diego Gaslamp Quarter
10.2016 - 10.2019
Bachelor of Arts - Communications
California State University - San Marcos
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