Stephanie Fitzgerald
Pacific,MO
Summary
Reliable Cook with many years of experience preparing food in fast-paced environments. Adept at working grill, line, and pantry. Strong communication and multi-tasking skills. Efficient professional in fast-paced culinary environments, known for high productivity and ability to complete tasks swiftly without compromising quality. Skilled in order preparation, kitchen equipment operation, and maintaining cleanliness standards. Brings valuable soft skills including teamwork, adaptability to rapidly changing scenarios, and effective communication. Ready to excel by leveraging these abilities in a new role.
Overview
1
1
year of professional experience
Work History
Lead Line Cook
Vail Resorts Inc
Wildwood, MO
11.2024 - Current
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Set up and performed initial prep work for soups, sauces and salads.
- Assisted in developing cost-effective strategies to reduce waste while ensuring quality control.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Adhered to portion controls and presentation specifications.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Requested supplies and equipment orders, explaining needs to managers.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Cooked menu items based on customer orders.
- Kept stations stocked and ready for use to maximize productivity.
- Kept items warm until sold using heat lamps.
- Scheduled equipment use and activities based on daily menus and manager directions.
- Assisted in food inventory and control while properly receiving and storing delivered items.
- Used grills, deep fryers and griddles to cook food.
- Provided excellent customer service by promptly addressing guest inquiries or complaints.
- Followed proper food handling methods and maintained correct temperature of food products.
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
- Handled diverse responsibilities allocated by the supervisory staff.
- Maintained sufficient inventory through timely food supply orders.
- Prepared workstations with necessary ingredients, utensils, and cooking equipment.
- Executed food preparation in a dynamic environment, working cohesively with colleagues to achieve excellent customer service.
Grill Cook
5th St Billards
Dupo , IL
08.2024 - 11.2024
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.
- Replenished food items from inventory and rotated ingredients.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Prepared a variety of foods including salads, sandwiches and entrees using established recipes.
- Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
- Received and stored food and supplies.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Reviewed quality standards and verified continuous application throughout kitchen environment.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Complied with all safety standards while on the job.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Distributed food to service staff for prompt delivery to customers.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Automotive Service Advisor
Southern Bus and Mobility
Valley Park , MO
07.2023 - 07.2024
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Provided estimates of repair costs to customers and discussed options with them.
- Educated customers about preventative maintenance programs available at the dealership.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Completed standard inspections to assess wear and damage to vehicles.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Ensured that all safety regulations were strictly followed during automotive servicing activities.
- Reviewed work orders and discussed with supervisors.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Conducted test drives before and after repair services.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Maintained accurate records of customer transactions in the dealership database.
- Greeted customers, identified their needs and provided advice on automotive services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu
St Louis, MOSkills
- Ordering and stocking
- Grilling techniques
- Spoilage prevention
- Food safety monitoring
- Workstation organization
- Knife skills
- Pastry skills
- Portion control
- Quality control
- Allergen awareness
- Inventory control
- Food assembly
- Food preparation
- Recipe execution
- Staff coordination
- Cooking techniques
Affiliations
- Member of multiple billiard/pool teams for several years.
References
References available upon request.
Timeline
Lead Line Cook
Vail Resorts Inc
11.2024 - Current
Grill Cook
5th St Billards
08.2024 - 11.2024
Automotive Service Advisor
Southern Bus and Mobility
07.2023 - 07.2024
Associate of Arts - Culinary Arts
Le Cordon Bleu
Similar Profiles
Danny SotoDanny Soto
F&B Support Back of House (Mountain) at Vail Resorts Vail Mountain ResortF&B Support Back of House (Mountain) at Vail Resorts Vail Mountain Resort
Matthew TysonMatthew Tyson
Retail Associate/Supervisor and Ski Technician at Vail Resorts Inc (Roundtop)Retail Associate/Supervisor and Ski Technician at Vail Resorts Inc (Roundtop)
Lana GibsonLana Gibson
Retail Sales Associate at Vail Resorts IncRetail Sales Associate at Vail Resorts Inc
Maria BanachMaria Banach
Food and Beverage Cashier at Vail Resorts IncFood and Beverage Cashier at Vail Resorts Inc
James GarnerJames Garner
Assembly Mechanic at BoeingAssembly Mechanic at Boeing