Stephanie Fleming
Massillon
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. The past few years were spent at home with my children. Looking for a part-time position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shipping Lead
Tradefull
Green
10.2022 - 08.2023
- Promoted from Inventory Product Labeler to the Outbound Department within one month, demonstrating adaptability, strong work ethic, and rapid skill development.
- Achieved Shipping Certification within the first week in the Outbound Department and advanced to an A2 Subject Matter Expert position within the following month.
- Coordinated daily outbound shipping operations by ensuring team members had the materials, resources, and support necessary to meet production goals.
- Resolved order discrepancies, corrected system-related issues, processed DDU shipments, and created support tickets to maintain operational accuracy and efficiency.
- Managed reshipments by verifying documentation, ensuring compliance with shipping requirements, and optimizing packaging for accuracy and cost-effectiveness.
- Provided cross-functional support across multiple roles, assisted leadership with workflow management, and contributed to meeting daily quotas through strong teamwork and performance oversight.
Shift Leader
Marcos Pizza
Canton
07.2018 - 08.2023
- Supervised team members during peak hours to ensure efficient service.
- Trained new staff on food preparation and customer service standards.
- Managed inventory levels to maintain stock for daily operations.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
Brand Representative (Seasonal)
Hollister Co.
Canton
10.2017 - 12.2017
- Engaged customers through product knowledge and brand storytelling.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Provided exceptional service to foster customer loyalty and retention.
- Promoted positive company image through superior customer service experiences.
- Assisted in visual merchandising to enhance store presentation and appeal.
- Collaborated with team members to maintain a positive shopping environment.
- Supported inventory management by organizing stock and replenishing displays.
Education
GlenOak High School
Canton, OHSkills
- Shipping logistics
- Order management
- Inventory management
- Documentation verification
- Customer engagement
- Visual merchandising
- Problem solving
- Team collaboration
- Effective communication
- Adaptable personality
Certification
- Drivers License.
References
References available upon request.
Timeline
Shipping Lead
Tradefull
10.2022 - 08.2023
Shift Leader
Marcos Pizza
07.2018 - 08.2023
Brand Representative (Seasonal)
Hollister Co.
10.2017 - 12.2017
GlenOak High School