Stephanie Flores
Atlanta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Also Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Insurance Agent
Choice Life fg
The Woodlands, Texas
01.2023 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Maintained accurate records of all insurance transactions using computer software systems.
- Scheduled meetings with prospective clients to discuss available products and services.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided customers with information regarding plan features, pricing, and availability.
Customer Service Representative
Sonix Wireless
Miami
02.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Cleaning Crew Supervisor
Fgcleaning
Miami , FL
03.2022 - 11.2022
- Management, monitoring and coordination of cleaning teams of more than 20 people.
- Distribution of daily activities of the staff in charge.
- Resolution of incidents and complaints.
- control of the correct application of the standards established by the company
- Resolved conflicts between team members in an effective manner while promoting a positive work environment.
- Coordinated with vendors for ordering supplies as needed.
- Investigated complaints from customers regarding cleanliness issues and took corrective action as required.
Customer Service Representative
Fajas Colombianas
Miami, Florida
05.2021 - 12.2021
- inventory new merchandise and label it, manage customer orders by phone, email, or the company website, also maintain and enter shipping information into the system, and monitor orders being shipped if they are delayed and inform the customer that when the order arrived
Education
High School Diploma -
Magnolia High School
Magnolia, TX05-2022
Skills
- Policy Renewals
- Client Relations
- Leads Prospecting
- Customer follow-up
- Customer Service
- Life Insurance
- Email Marketing
- Client Account Management
- Negotiation abilities
- Responsible, organized person with customer service skills, proactive, disciplined, quick learner, ability to relate to others
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Sonix Wireless
02.2023 - 06.2024
Insurance Agent
Choice Life fg
01.2023 - Current
Cleaning Crew Supervisor
Fgcleaning
03.2022 - 11.2022
Customer Service Representative
Fajas Colombianas
05.2021 - 12.2021
High School Diploma -
Magnolia High School