Stephanie Flores
Abrams
Summary
At Farmers Insurance Agency, I excelled as a P&C Licensed Insurance CSR, leveraging my strong customer service and computer proficiency to enhance client satisfaction and retention. Demonstrating adaptability and problem-solving skills, I played a key role in resolving billing discrepancies and improving loyalty through personalized solutions, significantly contributing to a culture of excellence and repeat business.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
P&C Licensed Insurance CSR
Farmers Insurance Agency
02.2003 - Current
- Handled customer inquiries to improve customer satisfaction.
- Assisted customers with account issues, enhancing retention.
- Resolved billing discrepancies for more accurate customer accounts.
- Improved customer loyalty by providing excellent service.
- Enhanced customer experience, resolving issues promptly.
- Managed customer information to maintain accurate records.
- Provided product knowledge to assist customers in decision-making.
- Addressed complaints to achieve higher customer satisfaction.
- Responded to customer queries to ensure quick resolution.
- Identified customer needs to offer personalized solutions.
- Assisted in training new staff, improving team capabilities.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Education
No Degree - Micro Computers
MTI Business College
Stockton, CA06-1992
High School Diploma -
Edison High School
Stockton, CA06-1990
Skills
- Customer service
- Communication skills
- Problem solving
- Product knowledge
- Multitasking ability
- Computer proficiency
- Payment processing
- Adaptability
Timeline
P&C Licensed Insurance CSR
Farmers Insurance Agency
02.2003 - Current
No Degree - Micro Computers
MTI Business College
High School Diploma -
Edison High School
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