Stephanie Flores
Pomona`,CA
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Bartender/Shift Lead/Hospitality Consultant
Buffalo Wild Wings
Pomona, CA
07.2014 - Current
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Resolved customer complaints in a professional manner.
- Greeted frequent visitors by name and explained new promotions.
- Processed payments accurately and efficiently with POS system
- Trained staff in operating new sites.
Inventory Manager
Sheikh Shoes Corporate
Pomona, CA
03.2010 - 06.2014
- Implemented bar coding system to identify location and quantities of requested items.
- Followed operational guidelines to properly unload and stock merchandise.
- Coached employees on inventory management activities, identifying quality candidates for advancement opportunities.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Trained warehouse staff on inventory management best practices and system usage.
- Managed relationships with third-party logistics providers to ensure efficient inventory handling and storage.
- Ensured compliance with industry regulations and standards related to inventory management and storage.
- Negotiated with suppliers to secure favorable terms and improve supply chain efficiency.
Sales Associate
Khols
Pomona, CA
02.2008 - 03.2010
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Provided accurate information about products, prices and services.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
Cashier
Pomona Fairplex
Pomona, CA
01.2007 - 01.2008
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Associate of Arts - Business
Citrus College
Glendora, CA05-2011
Some College (No Degree) - Business
California State University, Fullerton
Fullerton, CASome College (No Degree) -
Chaffey College
Rancho Cucamonga, CASkills
- Microsoft Office knowledge
- Employee training
- Customer service
- POS system operation
- Employee engagement
- Employee development
- Classroom experience
- Professionalism
- Coaching techniques
- Leadership training
- Job training
- Written communication
- Time management abilities
Affiliations
- Working out, Training others in reaching their fitness goals, Crocheting, Knitting.
References
References available upon request.
Timeline
Bartender/Shift Lead/Hospitality Consultant
Buffalo Wild Wings
07.2014 - Current
Inventory Manager
Sheikh Shoes Corporate
03.2010 - 06.2014
Sales Associate
Khols
02.2008 - 03.2010
Cashier
Pomona Fairplex
01.2007 - 01.2008
Associate of Arts - Business
Citrus College
Some College (No Degree) - Business
California State University, Fullerton
Some College (No Degree) -
Chaffey College
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