STEPHANIE FRANCO
Fairview,NJ
Summary
Knowledgeable Assistant store manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
11
11
years of professional experience
Work History
Sales Manager
David's Bridal
Totowa, NJ
02.2023 - 09.2024
- Manages customer service strategies to deliver a 4.8 customer rating, addressing all negative reviews and solving root cause.
- Maximizes appointment build and drives customer loyalty through client calls.
- Leads the Stylists to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership.
- Executes sales plans consistently in partnership with Store Manager, drives sales through KPIs to achieve a balanced Ranked Scorecard.
- Leads execution of monthly Visual Merchandising Plan as an event, overseeing the outcome of activities, and communicating the sales goals to the team.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Customer Service Representative
Davids Bridal
Paramus, NJ
01.2019 - 02.2023
- Welcome all customers over the phone, virtual chats and in person. Communicate clearly and concisely adapting to style to suit customers by problem solving, excellent phone skills and resolving conflict.
- Maintain store standards to support a flawless shopping experience.
- Respond promptly to all customer questions providing product and service information.
- Prioritizing work to achieve daily, weekly, and monthly routines.
- Build and maintain positive relationships within the team.
- Process transactions with accuracy to make every customer feel celebrated.
Assistant Store Manager
CVS Pharmacy
Fort Lee, NJ
11.2022 - Current
- Moved to a 24 Hour high volume location to assist Store manager with running the store effectively.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Merchandising ( seasonal set up, promotional endcaps, planograms and displays).
Assistant Store Manager
CVS Pharmacy
Fairview, NJ
03.2022 - 11.2022
- Assisted Store manager to run the store flawlessly and effectively.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Merchandising ( seasonal set up, promotional endcaps, planograms and displays).
Acting Store Manager
CVS Pharmacy
Fort Lee, NJ
05.2021 - 03.2022
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Assistant Store Manager
CVS pharmacy
Fort Lee, NJ
08.2017 - 03.2022
- Performed store opening and closing procedures, including setting up registers and checking products
- Motivated team members to complete assigned tasks and perform at exceptional levels
- Answered and resolved customer questions and concerns
- Interviewed, hired and trained new associates., CurrentWorks effectively with store manager and crew
- Establish emotional connections with customers
- Merchandising (seasonal set up, promotional endcaps and displays)
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Shift Supervisor
Cvs pharmacy union city
, Nj
03.2016 - 07.2017
- Recommended and helped customers select merchandise based on their needs
- Exchanged returned merchandise for customers quickly and efficiently
- Informed customers about sales and promotions in a friendly and engaging manner
- Built good relationships with customers
- Worked Hallmark, Cosmetics, photo department, self check out, dsd, damages, strong pack , practiced g.o.t, worked and sorted out the truck, faced the store, kept the store clean, handled money, planograms.
Cashier
CVS Pharmacy
Union City, NJ
12.2013 - 02.2016
- Experience
- A career that challenges my abilities and knowledge to grow as an individual as well as with the company, the ability to be able to suggest, promote efficiency and increase productivity
- Helping people drives me to inspire and develop my team, as well as to pursue change in the hispanic community.
Education
Electrocardiogram Technician CPR certified - Medical Assistant
American Training School
West New York, NJSkills
- MS Office proficient
- Dedicated team player
- Fluent in English/Spanish
- Pricing and Markdowns
- Store Opening and Closing
- Team Building and Leadership
- POS Systems
- Retail Operations
- Strategic Merchandising
- Mentoring and Coaching
- Shift Scheduling
- Assignment Delegation
- Problem-Solving
- Work Planning and Prioritization
- Hiring and Training
- Sales Promotion
Languages
- Fluent in English/Spanish Fluent
Timeline
Sales Manager
David's Bridal
02.2023 - 09.2024
Assistant Store Manager
CVS Pharmacy
11.2022 - Current
Assistant Store Manager
CVS Pharmacy
03.2022 - 11.2022
Acting Store Manager
CVS Pharmacy
05.2021 - 03.2022
Customer Service Representative
Davids Bridal
01.2019 - 02.2023
Assistant Store Manager
CVS pharmacy
08.2017 - 03.2022
Shift Supervisor
Cvs pharmacy union city
03.2016 - 07.2017
Cashier
CVS Pharmacy
12.2013 - 02.2016
Electrocardiogram Technician CPR certified - Medical Assistant
American Training School
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