Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Stephanie Gaona

Mundelein,IL

Summary

Energetically advanced customer satisfaction and team performance at Panda Express Restaurant Group, leveraging decision-making and employee training skills. Elevated store environment and shopping experience at Calzado Gaona, fostering customer loyalty. Mastered cash handling and food safety, ensuring operational excellence and safety standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shoe Sales Associate

Calzado Gaona
04.2020 - 12.2020
  • Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
  • Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Cashier

Garden Fresh Market
02.2022 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Shift Manager

Panda Express Restaurant Group
02.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Opening and closing procedures
  • Handling Customer Complaints
  • Flexible Schedule
  • Shift Scheduling
  • Cooking
  • Surface cleaning
  • Sauce preparation
  • Ingredient Preparation
  • Stock Rotation
  • Food safety measures
  • Punctual and Reliable
  • Dishwashing
  • Chopping vegetables
  • Heavy Lifting

Certification

ServSafe:

Food Protection Manager Certification

Food Handler

Timeline

Shift Manager

Panda Express Restaurant Group
02.2023 - Current

Cashier

Garden Fresh Market
02.2022 - 09.2022

Shoe Sales Associate

Calzado Gaona
04.2020 - 12.2020

ServSafe:

Food Protection Manager Certification

Food Handler

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Stephanie Gaona