Stephanie Gaona
Mundelein,IL
Summary
Energetically advanced customer satisfaction and team performance at Panda Express Restaurant Group, leveraging decision-making and employee training skills. Elevated store environment and shopping experience at Calzado Gaona, fostering customer loyalty. Mastered cash handling and food safety, ensuring operational excellence and safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shoe Sales Associate
Calzado Gaona
Guanajuato, México.
04.2020 - 12.2020
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier
Garden Fresh Market
Mundelein, IL
02.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Shift Manager
Panda Express Restaurant Group
Vernon Hills, IL
02.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Handling Customer Complaints
- Flexible Schedule
- Shift Scheduling
- Cooking
- Surface cleaning
- Sauce preparation
- Ingredient Preparation
- Stock Rotation
- Food safety measures
- Punctual and Reliable
- Dishwashing
- Chopping vegetables
- Heavy Lifting
Certification
ServSafe:
Food Protection Manager Certification
Food Handler
Timeline
Shift Manager
Panda Express Restaurant Group
02.2023 - Current
Cashier
Garden Fresh Market
02.2022 - 09.2022
Shoe Sales Associate
Calzado Gaona
04.2020 - 12.2020
ServSafe:
Food Protection Manager Certification
Food Handler