Stephanie Garcia
Pico Rivera,CA
Summary
Highly motivated leader with team orientation and creativity. Experienced customer service with over 3 years of experience in the food industry and 3 years of sales experience. Versatile employee willing to fulfill widely varying roles as necessary to facilitate smooth operations of gym facility. Excited to learn more, grow and excel in the fitness industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fitness Consultant
EOS Fitness
Hawaiian Gardens, CA
02.2021 - Current
- Provided client assessments to assess health goals.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Drove team revenue totals by bringing in top sales numbers.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shift Supervisor
Planet Fitness
Alhambra, CA
01.2020 - 06.2020
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
Sales Associate
Finish Line
Montebello, CA
10.2017 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Maintained customer satisfaction while handling shoe returns quickly and professionally.
- Prepared merchandise for sales floor by pricing or tagging.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Educated customers on promotions to enhance sales.
Lifeguard/Swim Instructor
City Of Pico Rivera
Pico Rivera, CA
06.2017 - 08.2019
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
- Taught students pool and water safety guidelines.
- Explained and demonstrated different types of swimming strokes, exhibiting proper technique and positioning in water.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Monitored safety of all guests in and around swimming pool.
Crew Member
Jack In The Box
Pico Rivera, CA
09.2016 - 07.2017
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Maintained clean, sanitized and well-organized food preparation zones.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
Assistant Manager
Little Caesar Enterprises Inc.
Pico Rivera, CA
01.2015 - 11.2016
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Prepared and pizza orders for customers by noting customizations.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Maintained effective supply levels by monitoring and reordering food stock and supplies.
- Greeted and interacted extensively with customers, promoting specials.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Education
Bachelor of Science - Criminal Justice
California State University - Los Angeles
Los Angeles, CAAssociate of Science - Administration of Justice
Cerritos College
Norwalk, CAHigh School Diploma -
Montebello High School
Montebello, CASkills
- Quotas and Goals
- Safety Understanding
- Daily workflows
- Leadership
- Teamwork
- Customer Service
- Bilingual (English&Spanish)
- Microsoft Office
- Supervision
- CPR, First Aid, AED
Certification
- CPT - Certified Personal Trainer
- First Aid/CPR/AED Certified
Languages
Spanish
English
Timeline
Fitness Consultant
EOS Fitness
02.2021 - Current
Shift Supervisor
Planet Fitness
01.2020 - 06.2020
Sales Associate
Finish Line
10.2017 - 06.2020
Lifeguard/Swim Instructor
City Of Pico Rivera
06.2017 - 08.2019
Crew Member
Jack In The Box
09.2016 - 07.2017
Assistant Manager
Little Caesar Enterprises Inc.
01.2015 - 11.2016
Bachelor of Science - Criminal Justice
California State University - Los Angeles
Associate of Science - Administration of Justice
Cerritos College
High School Diploma -
Montebello High School