Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Stephanie Garcia

Antioch,TN

Summary

Experienced plasma industry professional with 7+ years in operations, management and customer service. Trusted leader known for problem-solving, adaptability, and a track record of successful project management. Seeking to contribute expertise and leadership to drive operational excellence in a dynamic organization.

Overview

11
11
years of professional experience

Work History

Center Director

Kedplasma
02.2024 - Current
  • Maintained adherence to Kedplasma DCOPs, FDA, EMEA, and other regulatory requirements, ensuring all center activities met high standards.
  • Reviewed test results for abnormalities, managed unit quarantines, and followed up on CAPA resolutions to maintain high production standards.
  • Supervised all aspects of center functions, including personnel, products, and donor interactions, while implementing process improvements and risk management reviews.
  • Trained, developed, and evaluated staff in accordance with company policies, ensuring adequate coverage and fostering a positive work environment.
  • Achieved production budget targets by managing resources effectively, including employee time, supplies, capital expenditures, and donor fees, without compromising quality.
  • Developed strong community relationships to support center programs and initiatives.

ASSISTANT MANAGER

KED PLASMA
01.2023 - 02.2024
  • Played a key role in the successful launch of a new center by establishing and maintaining vendor relationships, ensuring meticulous attention to detail in final preparation and contribute to a seamless opening day
  • Collaborated with the center manager to maintain a high level of center activity and adherence to protocols, ensuring the smooth functioning of the plasma donation center
  • Maintained a comprehensive understanding of state and federal regulations including FDA, approved Standard Operational Procedures (SOPs), OSHA, CLIA, IQPP standards and cGMPs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

OPERATIONS SUPERVISOR

GRIFOLS
09.2016 - 01.2023
  • Developed a series of targeted PowerPoint presentations tailored for different regions, providing valuable support to phlebotomists and contributing to substantial improvements in donor yield
  • Successfully traveled to various centers, significantly boosting donor yield, and played a pivotal role in driving process improvements
  • Executed the implementation of new Standard Operating Procedures (SOPs) at three different plasma centers through meticulous planning and execution, resulting in a highly successful transition
  • Actively supported the professional development and career progression of team members through mentoring and providing constructive feedback, resulting in enhanced employee satisfaction and increase organizational effectiveness
  • Maintained the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.

RETAIL SALES CONSULTANT

AT&T
06.2015 - 08.2016
  • Provide efficient, personalized customer service and assist in all aspects of product offerings and services
  • Handle all administrative aspects of the sale including; completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filling the complete orders
  • Maintain a strong knowledge of all products, pricing, promotions, and service features
  • Exceed monthly sales goals by an average of 30%.

BUSSER

WATERMARK
04.2013 - 06.2015
  • Prepare dining room for patrons by cleaning tables, setting décor, condiments and utensils
  • Support wait staff by setting up and replenishing condiment stands, trash containers, liners and bus stations
  • Provide exceptional customer service to all guests.

Education

HIGH SCHOOL DIPLOMA -

JOHN OVERTON HIGH SCHOOL

Skills

  • New business expansion
  • Adaptability
  • Communication
  • Data Analysis
  • Team development
  • Budget administration
  • HIPAA Compliance
  • Strategic thinker

Websites

Languages

Spanish
Native or Bilingual

Timeline

Center Director

Kedplasma
02.2024 - Current

ASSISTANT MANAGER

KED PLASMA
01.2023 - 02.2024

OPERATIONS SUPERVISOR

GRIFOLS
09.2016 - 01.2023

RETAIL SALES CONSULTANT

AT&T
06.2015 - 08.2016

BUSSER

WATERMARK
04.2013 - 06.2015

HIGH SCHOOL DIPLOMA -

JOHN OVERTON HIGH SCHOOL

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